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BackupExec 2010R2 shows Offline Tapelibraries while job runs

Created: 30 Nov 2010 • Updated: 21 Nov 2013 | 2 comments
This issue has been solved. See solution.

Hello,

In short our situation of the BackupExec Environment:

- Windows 2008 R2 + BackupExec 2010 R2 (Latest hotfixes installed) VM ESX vSphere 4.1

- Tapelibrary Dell TL2000 connected on iSCSI

 

After starting a job the tape-libraries go offline after a short while.

I tried the Dell-drivers as well as the Symantec drivers, but both didn't solve this problem.

Is this a hardware compatibilty issue between the TL2000 and the HBA on the ESX host?
 

Is there anybody who can help me on this issue?

 

Kind regards,

Piet Engelen

CTAC NV

 

 

The ADAMM.LOG:

 

 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[1568] 11/23/10 13:43:27.408 Adamm Log Started! ("NL-AM-VM-BU-02", 1000, {EFED1AD0-6FED-4E93-8412-A32503C69E85})
 
Adamm Info: Version 13.0, Build 4164, 64bit
 
OS Info: Windows Server 2008 R2, Build 7600
 
RSM Service Status: Not Running
 
Database Driver Info: SQLSRV32.DLL, 06.01.7600
Database Server Info: Server Name = "NL-AM-VM-BU-02", Active Node = ""
Database Connection String: "DRIVER=SQL Server;SERVER=NL-AM-VM-BU-02\BkupExec;DATABASE=BEDB;App=BEWS PVL"
 
DateTimeSync: Local = 2010/11/23 13:43:27, System = 2010/11/23 12:43:27 GMT, Database = 2010/11/23 12:43:27 GMT
 
Shared Storage Authorization: No
TSM Authorization: No
SPO Installed and Authorized: No
SPO Limited Installed and Authorized: No
Library Expansion Options: Unlimited
VTL Options: Unlimited
 
[1568] 11/23/10 13:43:27.470 Not adjusting max system cache file size on this version of Windows.
 
[1200] 11/23/10 13:43:27.471 Waiting on PDDE service start
[1200] 11/23/10 13:43:27.471 Error waiting for PDDE service to start: 1060
[1200] 11/23/10 13:43:27.472 PDDE service has not started; continuing...
Treat all LTO devices as if they are in UMD certified device list: DioAllLto = 0x0001
Use UMD certified device list: DioDrivers = 0x0002
 
[1200] 11/23/10 13:43:27.631 Read Device Records - start 
 
[1200] 11/23/10 13:43:27.646 Read Device Records - end
 
[1200] 11/23/10 13:43:27.802 iSCSI Discovery - start 
 
iSCSI initiator software version 6.1.7600
 
Persistent iSCSI target logins:
 
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.0
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.1
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd005.0
 
Current iSCSI targets:
 
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.0
        Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com
        Connection Addresses/Sockets:
            Initiator: 0.0.0.0/192
            Target:    10.186.141.14/3260
        SCSI mapping of LUNs on this target:
            0000000000000000 = 3:0:0:0, device name = Tape1
 
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.1
        Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com
        Connection Addresses/Sockets:
            Initiator: 0.0.0.0/448
            Target:    10.186.141.14/3260
        SCSI mapping of LUNs on this target:
            0000000000000000 = 3:0:1:0, device name = MediumChanger0
 
    iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd005.0
        Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com
        Connection Addresses/Sockets:
            Initiator: 0.0.0.0/704
            Target:    10.186.141.14/3260
        SCSI mapping of LUNs on this target:
            0000000000000000 = 3:0:2:0, device name = Tape0
 
[1200] 11/23/10 13:43:27.843 iSCSI Discovery - end 
 
[1200] 11/23/10 13:43:27.843 Registry SCSI Discovery - start 
 
[1200] 11/23/10 13:43:27.845 Registry SCSI Discovery - end 
 
[1200] 11/23/10 13:43:27.940 Device Name Discovery - start 
 
[1200] 11/23/10 13:43:27.945 Device Name Discovery - end 
 
[1200] 11/23/10 13:43:27.945 B2D Discovery - start 
 
[1200] 11/23/10 13:43:28.032 B2D Discovery - end 
 
[1200] 11/23/10 13:43:28.032 USB/Firewire Discovery - start 
 
[1200] 11/23/10 13:43:28.033 USB/Firewire Discovery - end 
 
[1200] 11/23/10 13:43:28.033 Iomega REV Discovery - start 
 
[1200] 11/23/10 13:43:28.033 Iomega REV Discovery - end 
 
[1200] 11/23/10 13:43:28.033 Read NDMP Server Records - start 
 
[1200] 11/23/10 13:43:28.061 Read NDMP Server Records - end
 
[1200] 11/23/10 13:43:28.061 Read OST Server Records - start 
 
[1200] 11/23/10 13:43:28.080 Read OST Server Records - end
 
[1200] 11/23/10 13:43:28.080 DeviceIo Discovery - start
 
 
[1200] 11/23/10 13:43:31.198 DeviceIo Discovery - end
 
[1200] 11/23/10 13:43:31.198 DeviceIo Devices:
 
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
 
0003:0000:0001:0000  DeviceIo[01]: "IBM     3573-TL         00X2U78M0701_LL0", Cert=Y, "\\.\MediumChanger0"
0003:0000:0000:0000  DeviceIo[02]: "IBM     ULT3580-HH4     1K10079801", Cert=Y, "\\.\Tape1"
0003:0000:0002:0000  DeviceIo[03]: "IBM     ULT3580-HH4     1K10079866", Cert=Y, "\\.\Tape0"
 
-------------------  -------------------------------------------------------------------------------
 
[1200] 11/23/10 13:43:31.199 Device Registry:
 
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
 
0002:0000:0000:0000  "LSI_SAS", (Port Driver)
 
-------------------  -------------------------------------------------------------------------------
 
0003:0000:0000:0000  "iScsiPrt", (Port Driver)
0003:0000:0000:0000  "IBM     ULT3580-HH4     97F1", (Tape Device), "\\.\Tape1"
0003:0000:0001:0000  "IBM     3573-TL         8.40", (Changer Device), "\\.\MediumChanger0"
0003:0000:0002:0000  "IBM     ULT3580-HH4     97F1", (Tape Device), "\\.\Tape0"
 
-------------------  -------------------------------------------------------------------------------
 
[1200] 11/23/10 13:43:31.199 PnP Device Paths:
 
Scsi Address
Prt     :Bus     :Tar     :Lun       Device Path
-----------------------------------  ---------------------------------------------------------------
 
00000003:00000000:00000000:00000000  \\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
00000003:00000000:00000002:00000000  \\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
 
-----------------------------------  ---------------------------------------------------------------
 
[1200] 11/23/10 13:43:31.200 Read Device Inquiries - start
 
[1200] 11/23/10 13:43:31.200 Device: \\.\Tape1
[1200] 11/23/10 13:43:31.420 Device: \\.\MediumChanger0
[1200] 11/23/10 13:43:31.584 Device: \\.\Tape0
 
[1200] 11/23/10 13:43:31.611 Read Device Inquiries - end
 
[1200] 11/23/10 13:43:31.611 Serialize Devices:
 
[1200] 11/23/10 13:43:31.795 Device Discovery:
 
[1200] 11/23/10 13:43:31.795 Device Driver Status:
 
Scsi Address
Prt :Bus :Tar :Lun   Status
-------------------  -----------------------------------------------
 
0003:0000:0000:0000  IBM     ULT3580-HH4     97F1 [IBM     ULT3580-HH4     1K10079801] (White List User Mode Driver)
0003:0000:0001:0000  IBM     3573-TL         8.40 [IBM     3573-TL         00X2U78M0701_LL0] (White List User Mode Driver)
0003:0000:0002:0000  IBM     ULT3580-HH4     97F1 [IBM     ULT3580-HH4     1K10079866] (White List User Mode Driver)
-------------------  -----------------------------------------------
 
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
 
0003:0000:0000:0000  Device Name             "\\.\Tape1"
                     Secondary Name          "\\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                     Primary Inquiry         "IBM     ULT3580-HH4     97F1"
                     Serial Number           "IBM     ULT3580-HH4     1K10079801"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online
 
                     Device IDs              1003, {7452C9C0-FC9B-4F53-A664-460AB7086F91}
                     Device Name             "IBM 0001"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
                     Device Element          1004, 0
                     Device Block Limits     512 min, 262144 max
                     Device Hard Errors      0 write, 0 read
                     Device Soft Errors      0 write, 0 read
 
0003:0000:0001:0000  Device Name             "\\.\MediumChanger0"
                     Secondary Name          "\\.\Changer0"
                     Primary Inquiry         "IBM     3573-TL         8.40"
                     Serial Number           "IBM     3573-TL         00X2U78M0701_LL0"
                     Device Flags            UMD, SCSI, SN(TYPE 0), SN(ELEMENT)
                     Device State            3, Online
 
                     Device IDs              1004, {0471BC75-314D-40A3-A808-206AA5D04245}
                     Device Name             "IBM 0002"
                     Device Type             2131755008, "CHANGER FS=1"
                     Device Features         0x00006200: PP,RMP,RRD
                     1st Slot Number         1
                     Number Of Slots         23
                     Portal Slots            1
                     Import/Export           Robotic
 
                     Drive Element 0         1003, "IBM     ULT3580-HH4     1K10079801"
                     Drive Element 1         1005, "IBM     ULT3580-HH4     1K10079866"
 
0003:0000:0002:0000  Device Name             "\\.\Tape0"
                     Secondary Name          "\\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                     Primary Inquiry         "IBM     ULT3580-HH4     97F1"
                     Serial Number           "IBM     ULT3580-HH4     1K10079866"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online
 
                     Device IDs              1005, {0E06ED5D-C949-4792-86DB-B5A8B7610C1C}
                     Device Name             "IBM 0003"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
                     Device Element          1004, 1
                     Device Block Limits     512 min, 262144 max
                     Device Hard Errors      0 write, 0 read
                     Device Soft Errors      0 write, 0 read
 
-------------------  -------------------------------------------------------------------------------
 
[1200] 11/23/10 13:43:33.840 Start Rsm Support:
 
[1200] 11/23/10 13:43:33.840 Device Discovery End:
 
[1568] 11/23/10 15:33:02.661 Adamm Log Stopped!

Comments 2 CommentsJump to latest comment

CraigV's picture

...I seem to remember this is not a supported configuration from Symantec's side. If you get it working with an iSCSI tape library, whether or not Symantec support you afterwards with any issues is another story.

Best thing to start off with is to check the BE 2010 SCL and HCL, and see what it is supported as a media server...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
CraigV's picture

Hi Piet,

 

Any news here?

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...