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BackupExec 2010R2 Vault Store Unable to Delete

Created: 31 Oct 2013 | 8 comments

We recently installed the archiving option on to one our Backup Exec servers. The intention being to automatically start to archive some of our data stores and free up resources.

The problem we have is that after we installed the option and then created a vault store we found that any time we went to use Backup Exec and had to select a file or directory, be it using the selection for backup or restore, or redirecting a restored file Backup Exec grinds to a halt for a few min. I know it's not crashed because I can open another session of Backup Exec and everything works correctly.

Knowing that this has only happened when we installed the archiving option we removed it and the problem went away. Backup Exec works fine and doesn't get stuck.

Ive recently plucked up the courage to reinstall the option to give it another go, unfortunately the same problem has come back and also the original vault store we had created still shows up in Backup Exec. I try to delete it, but I'm told I cannot delete it until any archiving jobs related to it are deleted, but I don't have any. How to I remove the old vault store, and does anyone have any thoughts as to why Backup Exec seems to slow down when searching folders with the archiving option installed?

I have reinstalled Backup Exec from scratch and then restored all the DB's etc to see if this helps but no success. Maybe if I reinstalled Backup Exec and restored it and didn't include the archiving DB's (not sure how to do this).

Any help would be great!

 

V13.0 Rev 4164

Operating Systems:

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lmosla's picture

rather than reinstalling Backup Exec I recommend upgrading to 2010R3 sp3  Thiis version has significant number of improvements and hotfixes.

You can perform direct upgrade to BE201OR3 from your existing version BE2010 R2 and it will use same license keys.  Install can be found here  http://www.symantec.com/docs/TECH66724 

before installing Stop all of the Backup Exec services, including the SQL(BKUPEXEC) service.  Copy the catalogs and data folders from the <volume>:\Program Files\Symantec\Backup Exec directory to another location for safekeeping. http://www.symantec.com/docs/TECH159557 

Once done please upgrade to Sp3 this can be done via live update  and then push install remote agent on your remote servers once you have made sure BE2010R3 is fully patchedup .
 
hulahoop_'s picture

I agree, problem is we're struggling to put our hands on the serial number at the moment. I have the license key for BE, but that doesn't seem to work in the portal - This is a new site I've recently taken over and filing was not high on the previous team's list of priorities.

While we continue to look for the serial do you have any suggestions for the current version?

hulahoop_'s picture

Update, I've manged to find the serial and have updated to R3, all updates also added.

Unfortunately Im still having the same problem. I've removed the archiving option as a tempoary measure. I think if I can reinstall the archive option without it remembering what was there before we may be able to make some progress.

Any thoughts?

lmosla's picture

Are you getting any errors in Windows Events?

 What version of Enterprise Vault are you using?  Verify it is in the Backup Exec Software Compatibility list http://www.symantec.com/docs/TECH137682 

For things to check on re installing the Enterprise Vault Option this document might be helpful  http://www.symantec.com/docs/HOWTO23449

hulahoop_'s picture

I've tried reinstalling and using the link information above for guidance. Now when I go to install the option I get an error saying it failed to install the archive option. The error sends you to another Symantec web page (http://www.symantec.com/business/support/index?page=content&id=TECH156345), again which I followed but I still get the same error when trying to install the option.

 

I have copied a section of the install log below. For reference.

11-04-2013,19:15:17 : Successfully created HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Reboot.
11-04-2013,19:15:17 : Successfully created HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Reboot\Reboot Install: 1.
11-04-2013,19:15:17 : Symantec Enterprise Vault Embedded has been successfully installed (Reboot required).
11-04-2013,19:15:17 : Copy EV license file from C:\Program Files\Symantec\Backup Exec\16210540.slf to C:\Program Files\Symantec\Backup Exec\Enterprise Vault\16210540.slf successful.
11-04-2013,19:15:17 : Previous BE Version: 13.0.4164
11-04-2013,19:15:17 : Installed BE Version: 13.0.5204
11-04-2013,19:15:17 : Installed EV Version: 9.0.1
11-04-2013,19:15:17 : PreEVConfigCallback executed successfuly.
11-04-2013,19:15:17 : C:\Program Files\Symantec\Backup Exec\Enterprise Vault\InitialConfigurationData\EN\EVSilentConfiguration.xml was created successfully.
11-04-2013,19:15:17 : C:\Program Files\Symantec\Backup Exec\Enterprise Vault\InitialConfigurationData\JA\EVSilentConfiguration.xml was created successfully.
11-04-2013,19:15:17 : C:\Program Files\Symantec\Backup Exec\Enterprise Vault\InitialConfigurationData\ZH-CN\EVSilentConfiguration.xml was created successfully.
11-04-2013,19:15:17 : C:\Program Files\Symantec\Backup Exec\BEAODatabases.xml does not exist.
11-04-2013,19:15:17 : Successfully started service - MSSQL$BKUPEXEC on CPB-LM-DC-01
11-04-2013,19:15:18 : "C:\Program Files\Symantec\Backup Exec\Enterprise Vault\EVRunDll.exe" SnapIn.DLL,RunDllSilent
11-04-2013,19:15:18 : Executing process as UKR\LM_BackupExec.
11-04-2013,19:15:47 : ERROR: EVRunDll.exe process has returned error code 49.
11-04-2013,19:15:47 : Review silent configuration log in C:\Program Files\Symantec\Backup Exec\Enterprise Vault\Reports for more details.
11-04-2013,19:15:47 : Review Symantec Enterprise Vault event logs for errors.
11-04-2013,19:15:47 : AgentSeqDlgs::Misc_BE_CommonOps
11-04-2013,19:15:47 : Pending Reboot Detected
11-04-2013,19:15:47 : The Backup Exec Archiving Option installation did not complete successfully. To find a solution, go to: http://entsupport.symantec.com/umi/V-225-277
11-04-2013,19:15:47 : A reboot is required to successfully configure Backup Exec. Backup Exec services will not start until this system is rebooted.
11-04-2013,19:15:47 : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe "C:\Program Files\Symantec\Backup Exec\BEWebService.exe"
11-04-2013,19:15:50 : The return value for Symantec Backup Exec Archiving Option returned error code: 1603
11-04-2013,19:15:50 : Clean up Symantec installer keys.

lmosla's picture

 

make sure you have enough disk space. Here is another Technote for the Archive Option install failing with the error 'ERROR: EVRunDll.exe process has returned error code 49'   http://www.symantec.com/docs/TECH125360

also If you have any antivirus running on the server try turning it off and then and see if it the instal runs.

hulahoop_'s picture

Already tired the above, stopped SEP running, I have loads of RAM and HDD space available.

 

Still coming up with the same error in the logs.

hulahoop_'s picture

Bit of an update...

I've completely reinstalled BE and restorsed everything with the exception of the vault store. Archiving option is installed, and BE is patched.

I havent added any archiving jobs yet or created a store, but still when I go the either change / create a backup selection or a restore selection BE still hangs for 5min. Everything else works fine, and Im able to open another BE session and this operates fine.

Any ideas?