Video Screencast Help

Backupexec account

Created: 12 Feb 2013 • Updated: 12 Feb 2013 | 4 comments
This issue has been solved. See solution.

Hi all,

I´m having a problem with Backupexec, in eight sites that I use BE2010 with one media server and one client. I was using a domain admin account, but at my company we must do not use domain admin account anymore.

I try to use an backup operator account in Logon account managment of BE, but I´m experienced this error when run any job.

Error category    : Security Errors
Error             : e0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again.

For additional information regarding this error refer to link V-79-57344-39777

Can anybody help me?


Comments 4 CommentsJump to latest comment

Verneti Berny's picture

I already try to use local admin account, but the same error.

Verneti Berny

Unileaf - Brasil

Backup_Exec's picture


Please ensure the account used for backup and restores as following rights as per the document below

Moreover additionally check the link below

Hope that helps



Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Verneti Berny's picture

Thanks Backup_Exec for contribution,

I created an user and put it on backup operator user and now I can list files and folder in selection list, execute backup.

My problem was in my BackupOperator group, the user wasn´t on it.

For your ask, Colin Weaver, I´m backup of some folders in C:\ and E:\, nothing of OS.

I believe tha does not necessary to use admin account yet.

Thanks you very much.


Verneti Berny

Unileaf - Brasil

Colin Weaver's picture

Whilst Backup Operator might be enough to run certain basic types of backup, generally files on standrad file system only. It is not enough  for more advanced operations. For instance System State backups will often need more - especially if it is a domain controller but there are other scenarios that need more as well. As such we do specify Domain Admin (local admins if system is in a workgroup) for a reason.

You haven't actually told us what type of data you are trying to backup in the job that is returning this error.