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backupexec services stoped unexpectly

Created: 14 Nov 2012 | 6 comments

hi the backup exec services stoped unexpectly i want to know what i can do,

here is the error from the event viewer:

 

Event Type: Warning
Event Source: Backup Exec
Event Category: Devices 
Event ID: 33152
Date: 14/11/2012
Time: 10:09:42
User: N/A
Computer: AIM
Description:
Adamm Mover Error: Unload Status Retry!
Error = ERROR_NOT_READY
Drive = "HP 3"
    {82D9CED0-1D79-49A6-B885-A728C0FDA141}
Media = ""
    {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
 
 
also after the servics stoped:
 
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date: 04/11/2012
Time: 14:20:58
User: N/A
Computer: AIM
Description:
Backup Exec Alert: Job Failed
(Server: "AIM") (Job: "Daily") Daily -- The job failed with the following error: The Backup Exec job engine system service is not responding.
 
 
 For more information, click the following link: 
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
 

please help,

thanks

Comments 6 CommentsJump to latest comment

VJware's picture

Does the backup job fail immediately or approx how long does it take to fail (there is a difference of close to 2 hrs between those two alerts)....was there any alert which was not responded to in 15 mins...

CraigV's picture

Hi,

 

If the service fails, you can try the following:

1. Make sure your media server is fully updated, and that your RAWS agents have had these updates push-installed to them.

2. Check the server in question and make sure that any AV installed (if installed!) is perhaps not blocking the beremote.exe service. If so, put in an exclusion for this.

3. Uninstall the RAWS agent and then push-install it to the server again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

Make sure that your tape library/drive is on-line and is ready.  If the problem persists, try

1) pausing/unpausing the tape library/drive

2) run the HP LT&T tool against the tape library/drive.  Make sure that you select the write test and that all the BE services are stopped beforehand.

3) remove the tape library/drive and re-install it.

4) power-cycle both the media server and the tape library/drive

yostek's picture

i tried to do what you said without success,

i should notice that only the BE job egent service is stoped all the other services are keep working.

could it be because any conflict wite my eset anti virus?

other suggestion?

CraigV's picture

The easiest way around this is to check your AV and see if it is blocking the service *.exe. If it is, put in an exclusion and try again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

I would suggest that you  power-cycle both the tape library as well as the media server, and then run the LT&T utility to make sure that your tape library is functioning correctly.