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BackupExec slow when SEP2013 Small Business installed on server

Created: 01 Nov 2013 | 10 comments

When Symantec Endpoint Protection (SEP) 2013 Small Business is installed on the server (SBS 2011) the data rate of backup dropped to 10% of the original rate, before SEP installation, not able to complete the backup within reasonable time. We use BackupExec 2012 and the backup destination is a NAS on gigabit network and a local removable storage. Both are affected.

I tried to follow some recommendations from http://www.symantec.com/business/support/index?page=content&id=TECH105418&locale=en_US

Unfortunately the menu items referred in this post do not even show up on the SEP Manager. Is there a way to set up SEP Small Business to prevent this backup performance drop? Without addressing this issue SEP would not be usable on my server.

Operating Systems:

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_Brian's picture

What happens when you disable SEP (to test)?

mmpmt's picture

I tried the disable for the duration of the backup, still very slow. In the end I had to uninstall the SEP from the server and just having it on the clients. This is a pre-sales trial so Symantec was not able to create a ticket for that problem, despite pleas from their sales person who wants to close a sale.

Any suggestion would be appreciated.

_Brian's picture

Ideally, adding the necessary exceptions should handle this. 2013 is cloud so it looks nothing like SEPM 11.x or 12.1

I've had pre-sales tickets created before so I'm not sure why that is happening.

mmpmt's picture

Thanks, I will try to call their support again. BTW - the installation I am testing is not cloud, it is managed locally by the SEP Manager running on the server.

SameerU's picture

Hi

What are the SEP components installed ?

Regards

 

mmpmt's picture

He,

Server had all SEP default components installed:

- anitivirus

- proactive threat  protection

- network threat protection

Regards,

 

 

_Brian's picture

Have you tried with only the AV component?

mmpmt's picture

I will try that next although I was hoping that SEP would offer more than just antivirus for the server. Perhaps SEP is not a good match with SBS environement?

_Brian's picture

Problem is support needs to troubleshoot this but with pre-sale it sounds like they're not responsive?

mmpmt's picture

Indeed, the Symantec sales person and I were on the line together trying to get a ticket from support and it proved to be impossible without support number. I will give it one more shot before looking elsewhere.

Thank you for your help!