have you gone to the client and verified that the Netbackup serivce is running?

Have you tried to uninstall netbackup and reinstall it on the client server?

have you try to update your netbackup clients? this can fix some issues with new OS patches, other way I will recomend to open a case for Symantec.

regards

yes client service is running on this windows client.

Below are the some of the things we tried

 * Un-installed and re-installed netbackup.

* Checked the services.

* Checked host entires.

* Updated NIC drivers as suggested by Symantec.

Now we are looking of uninstalling the patches one by one which we are suspecting to be the root cause and look which patch is causing the problem.

Kindly let me know if there is any thing else we can do before checking by uninstalling windows patches .

Our Master is of Veritas 5.1 with MP4 and the client is also with the same version and patch.

I am not sure if I can update client with advanced patch than its master else I need to update both Master and client as well.

Regards

Sree.....

Sreekanth,

For error 58, Lets pick one client...

From the master and all media servers try this...

#telnet <client_hostname> 13782

and do you see the output like this ?

Trying X.X.X.X...
Connected to <client_hostname>.
Escape character is '^]'.

It should hang in here, if it does return an output like below.

Trying X.X.X.X...
Connected to <client_hostname>.
Escape character is '^]'.
Connection to ghnbutest04_b closed by foreign host.

Restarted the Netbackup Client service on the client machine and try the command again.

Let me know the output, we'll take it from there.

We tried this command many no of times, we tried after restarting the services and restarting the client server as well.

Hi Manoj/Every body, 

Below is the output of the command

bash-2.03# telnet <Client name> bpcd
Trying 165.xx.xxx.xxx...
Connected to xxxxxxxx.xxxxxx.xxxx.net.
Escape character is '^]'.
^C^C
^C
^C

We are unable to escape by "cntrl C"

Symantec is of no help since months on this issue :(

Regards

Sreekanth Adari

"bash-2.03# telnet <Client name> bpcd
Trying 165.xx.xxx.xxx...
Connected to xxxxxxxx.xxxxxx.xxxx.net.
Escape character is '^]'.
^C^C
^C
^C

We are unable to escape by "cntrl C""

the escape character is ^]   see that line above the first time you did the ^C

verify that you can ping the client from the master

verify that you can ping the master from the client.

do an nslookup twice for each and make sure you always get back the same name.

nslookup mastername

nslookup mastername

nslookup masterip

nslookup masterip

nslookup clientname

nslookup clientname

nslookup clientip

nslookup clientip

this is to check that dns is working

do the nslookups from both mater and client.

Hi Sri,
 
 
im trying from basic tests which u might have already done. let me know o/p of below
 
 
from master
ping <client>
telnet <client> bpcd
bplcntcmd -hn <client>
bpclntcmd -ip <ip address of client>
 
 
from client
 
ping <master>
telnet <master> bprd
bpclntcmd -self
bpclntcmd -hn <master>
bpclntcmd -ip <ip address of master>
 
also check on client,
go to backup archive restore window. File --> Netbackup machine and policy type and make sure server tab has your master server has current and client/policy tab has your client made as current.

regrds,

Venkatesh

Sreekanth,

From your output, I see that the client is listening so its not a problem there. Did u try that from the media server that is connecting to the client?

Now, can you paste me the output of /usr/openv/netbackup/bp.conf from your client.

Also, tell me the version of netbackup you are running with the patch level both at the master/media server and the client including OS they are running.

have you get the bpclntcmd outputs? this can be helpfull to understand if there is a dns problem, sometimes the client can see the master but the master cannot see the client and bpclntcmd ensures all this communication is well.