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Backups with new tapes

Created: 04 May 2014 | 10 comments

Hi,

I want to do backup with new tapes but I can´t. The error is 0xe00084ec - A backup storage read/write error has occurred. If I use the old tapes I don´t have any problems.

What can I do?

Thank you,

Elena

Operating Systems:

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pkh's picture

If you did not labelled the new tapes begum use, right-click on the tapes and select label to do so

VJware's picture

One other possibility could be a problem with the new tapes itself. Consider running a long erase and diagnostics against them using vendor tools.
 

CraigV's picture

...are the tapes supported on the drive? And you're not using a higher LTO tape (say LTO5) on an LTO4 drive?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Infor's picture

Hello,

Thank you for all answers.

I have Backup Exec 2012 sp4. If I do backup with old tape I don´t have any problem. All tapes are labeled and they are ULTRIUM LTO 3. We have tested with 2 new tapes, we did long erase but we have the same problem.

Thanks,

Elena

VJware's picture

Consider running vendor diagnostics against the new tapes and are there any hardware related events in the event viewer (specifically system logs) ?

Infor's picture

When we do backup with new tapes, we see in the event viewer 2 errors:

  1. with ID 57665:

El dispositivo de almacenamiento "HP 3" ha encontrado un error en la petici≤n a escribir datos en el soporte.

Error encontrado:

0x17.

2. with ID 33152:

Adamm Mover Error: Read Failure!

Error = ERROR_CRC

Drive = "HP 3"

{6683D3F9-4F23-45C9-B9CD-D0ADBDBB3976}

Media = "ABD617"

{5400FA97-8BEF-4DFF-A950-E2F085C7291E}

Read Mode: SingleBlock(0), ScsiPass(0)

Write Mode: SingleBlock(1), ScsiPass(1)

Thanks,

Elena

pkh's picture

Make sure that the new tapes are LTO3.

pkh's picture

I would get the new tapes changed