Thanks for the reply
I am running Windows XP sp3 (both works machine and Home)
I am running PGP command Line version 9.8 on works ( I think it is 10 on my home machine)
When I run pgp --version --verbose I get the same error message
"Error No personal documents directory found "
Where do I look for File information section ?
according to the manual I have the personal documents directory should be set to c:\documents & settings\username\my documents\pgp , this folder exists and I have both write and read access to the folder.
The applications folder c:\documents and settings\username\Application Data\PGP Corporation\PGP also exist and I have write/read access to this folder
The application was not installed under my username and it will not be possible (as far as I know) to download the latest version easily (lot of manager approvals needed)
chris