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BE 10d for Windows - Failing only on Full Backups on HP LTO2 Ultrium drive

Updated: 24 May 2010 | 2 comments
CDMitchell's picture
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Hi all,

This started a few weeks ago, and I'm out of ideas.

Backup Exec 10d for Windows (SP4)
HP Ultrium LTO2 tape drive.
Ultra320 SCSI adapter
Windows Server 2003 Standard SP2

A few weeks ago, the full backups on this server started failing (BE is actually running on this server, so it's backing itself up). The differentials run fine, but large jobs (the one that fails is 120 GB or more) fail every time now.

I get the following error every time:
Storage device "HP 2" reported an error on a request to write data to media.
Error reported:
Data error (cyclic redundancy check).
This could be caused by either a dirty tape drive, bad media, or a SCSI problem.
V-79-57344-34028 - Error reading/writing data from/to the media.

Bounced the server and the drive.  Tried rotating out old tapes and using brand new ones.  Ran several cleaning jobs.  Reinstalled the drivers. Restarted all BE services.

I'm thinking the tape drive is dying?  Any other ideas before I use it as a paper weight?

Thanks,
Chris

Comments

Ben L.'s picture
04
Aug
2009
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Try these 2

Try these 2 technotes.

http://seer.entsupport.symantec.com/docs/285630.htm - Tracer Utility - There is a link at the buttom on how to install it for 10d

http://seer.support.veritas.com/docs/255501.htm - basic hardware troubleshooting steps

But from what you have described, I would check the system logs for errors from the tape drive / controller.  It does sound like either a controller or the drive is dying.

If this response answers your concern, please mark it as a "solution"

OneManITShop's picture
04
Aug
2009
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verify latest drivers for the tape

try both driver and firmware
is it connected directly or over the network?
I would also run som etests with few jobs at the same time. while the large job run start few small jobs to the same device and see if they complete

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OneManITShop
read my blog at OneManITShop.blogspot.com