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BE 11d

Created: 05 Dec 2012 | 6 comments

Backup Exec Services are automatically stoped and schedule jobs are canceled. any need full idea.


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Backup_Exec's picture


Please ensure you are on 11d 7170 with latest service pack 5 and updates using live updates

When does the services stops and which service stop all the service or any particular service for backup exec ,please check that from windows services.

Is this happening when you are backing particular server or performing restore ?

Any particular event in event viewer during the time service stops

Need to give more information here to help you



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muhammadjafar's picture

11d 7170 sp 5 on Server 2003, this is not happen during backup or restore, and I have seen many times that backup exec job engine service is stopped.

details of event viewer are mentioned below:

Backup Exec Alert: Job Cancellation
(Server: "xxxxxx") (Job: "Backup_xxxxxx") The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.


Backup_Exec's picture


Please check the linkl below to ensure you have configured the alert to respond automatically

It alert are not responded  then job would cancel after some time being not responded



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pkh's picture

Go to Tools ---> Alert Categories and check the Media Insert alert.  Uncheck the auto-response if it is set.

Dev T's picture


Which services stopped and when? Please check the event viewer for the same.

Its a best practice to have a "Support Contract" with Symantec...