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BE 12 on Robotic Library shows tape in drive that fails with hardware errors, but tape isn't there (it's on my desk)

Created: 12 Jun 2009 • Updated: 22 May 2010 | 3 comments

What to do to 'clear' the drive.

Have rebooted. Tried to clean (fails). INventoried all tapes, no effect...

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Larry Fine's picture

You can run an inventory job that uses a drive that the BE GUI shows as occupied by a different media?  If so, it sounds like somethings is stuck in the database.  You may need to disable and delete the robot and drive, restart BE services to have the hardware re-detected.

If you find this is a solution for the thread, please mark it as such.

dkemper@mathesoninc.com's picture

1. Inventories do not finish- unless I do them from the tapes one at a time
2. Have deleted the drive (after disabling) and restarted BE services. It shows a tape in the drive still after this, but: the tape now has no label no information at all. No media label, no description...
3. Have also rebooted the library. And the server connected to it.

Larry Fine's picture

1. Inventories do not finish- unless I do them from the tapes one at a time

What do you mean?  Can you give more details?  If an inventory works, then that should confirm that BE knows the drive is empty an usable.  After the inventory, I assume BE would update its database to show the drive as empty.

May try repairing the database from beutility?

If you find this is a solution for the thread, please mark it as such.