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BE 12.5 error installing VMWare agent

Created: 03 Dec 2013 | 1 comment

Hello,

I am currently trying to install the vware agent on our backup server running server 2003. I receive the error V-225-53 and the installation shows:

12-03-2013,15:03:22 : *************** About Installing the Agent for VMware Virtual Infrastructure *************** To use Backup Exec's Granular Recovery Technology (GRT) with the VMware Agent, do the following: -Install the VMware Consolidated Backup framework on the media server and on the proxy server -Install the Backup Exec Remote Agent for Windows Systems as needed on any virtual machines that run Windows to perform a granular restore To recover a virtual machine, install VMware Converter on the temporary staging server. The Converter is not required for use with GRT. See the Backup Exec Administrator's Guide for more information. 
12-03-2013,15:03:30 : MDAC 2.82.3959.0 is installed on this system. 
12-03-2013,15:03:36 : Installing .Net Framework 2.0 SP1. 
12-03-2013,15:03:36 : Checking for .Net Framework 2.0 SP1. 
12-03-2013,15:03:36 : .NET Framework was detected. Skipping install. 
12-03-2013,15:03:37 : Installing Microsoft Report Viewer Redistributable 2005 
12-03-2013,15:03:37 : m_bUseNativeClient = 1 
12-03-2013,15:03:37 : DRIVER={SQL Native Client};SERVER=SERVERNAME\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master 
12-03-2013,15:03:37 : SQL Server version 9 
12-03-2013,15:03:37 : SQL version returned: 9 
12-03-2013,15:03:37 : Executing SQL_GetServicePack. 
12-03-2013,15:03:37 : DRIVER={SQL Native Client};SERVER=SERVERNAME\BKUPEXEC;Trusted_Connection=Yes 
12-03-2013,15:03:37 : Connected to SQL Server. 
12-03-2013,15:03:37 : SERVERNAME\BKUPEXEC is a SQL Server Product Level: 'SP2' 
12-03-2013,15:03:37 : Executing SQL_GetSQLServerEdition. 
12-03-2013,15:03:37 : DRIVER={SQL Native Client};SERVER=SERVERNAME\BKUPEXEC;Trusted_Connection=Yes 
12-03-2013,15:03:37 : Connected to SQL Server. 
12-03-2013,15:03:37 : SERVERNAME\BKUPEXEC is a SQL Server Express Edition 
12-03-2013,15:03:37 : "SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD="" UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0 
12-03-2013,15:03:37 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1603. ***To search for information about this error, click here 
12-03-2013,15:03:37 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details. 
12-03-2013,15:03:37 : Failed to install third party products. 

 

I have tried granting the user database access as suggested in http://www.symantec.com/docs/TECH77789 but that does not resolve the issue. It actually throws an error when I grant acces stating "Unable to grant or revoke the login.

Any help would be greatly appreciated.

W

Operating Systems:

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Jaydeep S's picture

Try logging on to the server with the Backup Exec Service Account and see if you can get the setup to complete.