Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

be 2010

Created: 14 Jan 2013 | 2 comments

be 2010 on an hp autoloader going offline during backup.

Comments 2 CommentsJump to latest comment

Gurvinder Rait's picture

Ensure hardware is working fine by running hardware diagnostics

Try the t/s steps on this article 

http://www.symantec.com/business/support/index?pag...

Refer http://www.symantec.com/docs/TECH70907 (if controller is a raid)

Please share some more details (upload the adamm.log from BE Install Path\Logs folder)

CraigV's picture

Hi,

 

Best thing to do is to download Hp Library and Tape Tools (HP LTT) from the HP website.

Stop the BE services, and then run the diagnostic checks against the device. This will rule out an issue with the hardware itself. From previous experience, it was always pointing to a faulty drive in my case!

Also make sure you are running the latest Symantec drivers for the device, and if the server is Windows Server 2003, stop and disable the Removeable Storage service.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...