Video Screencast Help

BE 2010 Not removing VMWARE snapshots from VCenter

Created: 26 Sep 2013 | 8 comments

Hi there, As the title states, we can see on the VCenter server that BE2010 is not removing the snapshots of the VM's after it has completed a backup, providing some backups do fail at times and some are a good run, however the backlog is becoming big and taking allot of storage space.

Please advise on some simple steps to check to ensure that BE2010 is infact removing the snapshots or "ghost" snapshots from the Vcenter

We are running W2K8 R2 with BE2010 SP3

Operating Systems:

Comments 8 CommentsJump to latest comment

Colin Weaver's picture

To a certain extent this can be just a timeout in the environment and my not be fixable by changes in BE. However we do offer some capability to affect the behaviour

Try the info in:

Note: the article is written for 2012 so I am not 100% sure if the same reg keys work in 20102 R3 - I will try and find out. EDIT: I did find out - the reg keys are unfortunately not applicable to 2010 R3 or earlier

Jaydeep S's picture

There was a solution for BE 2012 for such issue, not sure if it works with BE 2010 R3 as well. Butit is worth a try.

What is the version of ESX. as there was a known issue with ESX 3.5 and VMWare had rolled out a patch.

teiva-boy's picture

This is not a problem with BackupExec.  This is an industry wide problem for any vendor that uses the vStorage API to integrate into vCenter.

Some backup products try to do a manual script to clean up any left over snaps then initiate the backup.  But it's not foolproof, though it is beyond what BackupExec does.

That said, it's a fault in vSphere.  They know about it, but it's not catastrophic or detremental to the system, and can easily be removed via vCenter.  Eventually vmware will come up with a fix.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) "We backup data to restore, we don't backup data just to back it up."

Colin Weaver's picture

I did confirm if the reg keys I mentioend earlier were applicable to 2010 R3 and unfortunately they are not.

For info: I have put an edit in my original entry, just adding this update as I don't think edits of posts result in e-mails being sent out to any forum members that have subscribed.

JaquesC's picture

Thanks for the feedback all, I see that I am not the only one with this issue, I did read up on this and I am aware that earlier version of ESX did roll out a patch, but as stated, this is a well known issue, and the snaps for now will have to be manually removed from Vcenter.

Thanks for the assistance and feedback, this thread can be closed.

CraigV's picture

Jacques: Please mark the post that helped you to find a solution.


Alternative ways to access Backup Exec Technical Support: