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BE 2010 R3: Can't add Agents to other computers?

Updated: 01 Nov 2011 | 3 comments
MIXIT's picture
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This issue has been solved. See solution.

Hi all.  Working on a Windows 2008 R2 Hyper-V host that has BE2010 R3 installed.  There is a VM on this host with Exchange 2010, so I want to use the Exchange agent for BE on it.  I'm a little new to this stuff though, but from what I understood one has to open BE on the host, go to Tools and choose Install Agents and Media Servers on other servers.  On the screen that results, it says to click Add.  I do so, then select "Add a Single Computer". 

The screen resulting from that, titled "Select the Remote Product" has only three options which I believe are just default, Symantec Backup Exec, Remote Agent for Windows Systems, and DLO Maintenance Service. 

That's it.  It's at this point where I figure perhaps I pick the 2nd one and perhaps later there will be an option to pick a specific item.  So I followed this through, filled out the computer name and credentials screen, but the only choices it gave me afterwards were Remote Agent for Windows Systems (already checked and confirmed it's already installed), and the AOFO option which is not checked. 

I didn't go further because I would expect at this point to have some kind of prompt with more Agent selections and didn't want to risk committing a change.   

All help is appreciated, thank you. 

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ZeRoC00L's picture
25
Oct
2011
2 Votes +2
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Push the remote agent, that

Push the remote agent, that is the only agent you can install on a remote server.

It will detect the installed products (like Exchange) and use the agent for it if it is proper licensed.

If this response answers your concern, please mark it as a "solution"

Ken Putnam's picture
25
Oct
2011
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RE: BE 2010 R3: Can't add Agents to other computers?

The Remote Agent is the only agent that actually installs code on a remote (non-media server) computer, and is required to connect to a remote computer

All the rest are just keys that unlock the capability on the media server. 

For Example, if you have installed a SQL agent on the media server and the RAWS on a remote SQL server, you can backup SQL databases on that server

If this response answers your concern, please mark it as a "solution"

MIXIT's picture
01
Nov
2011
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Thanks guys

Both of your posts are effectively the solution but one came before the other so only one can be marked as that it appears.  I'll look further into the issue, but I do believe all the license keys are entered in, though since I didn't know that only one actual agent gets installed, I'll repparoach this from that new perspective to see what's going on, or not going on.  I'll post again with what I find or if new questions come up, will make a new thread to respect the Question/Solution strcuture of these forums.