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BE 2010 R3 RALUS agent not working

Created: 01 Nov 2011 • Updated: 03 Nov 2011 | 5 comments

 

Testing out BE 2010R3, specifically with the RALUS agent in Debian.  BE itself is fine as far as importing my 12.5 data/jobs/etc, and has no trouble with the windows agents from the main BE server on Win 2003 R2.

Installed the RALUS agent (5204.4) with the installralus command, install completes successfully.  When I try to start the service, it seems to start fine, reporting [OK]

 

/etc/init.d/VRTSralus.init start
Starting Symantec Backup Exec Remote Agent ......
Starting Symantec Backup Exec Remote Agent:                              [  OK  ]

 

However, it doesn't seem to be listening on ports 10000 or 6101.  A netstat -ln -A inet produces:

 

netstat -ln -A inet
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address           Foreign Address         State      
tcp        0      0 127.0.0.1:55555         0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:3306          0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:587           0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:5900            0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:9999            0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN     
tcp        0      0 169.254.4.107:53        0.0.0.0:*               LISTEN     
tcp        0      0 192.168.1.9:53          0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:53            0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:631           0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:25            0.0.0.0:*               LISTEN     
tcp        0      0 127.0.0.1:953           0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:443             0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:1723            0.0.0.0:*               LISTEN     
tcp        0      0 0.0.0.0:445             0.0.0.0:*               LISTEN     
udp        0      0 0.0.0.0:48816           0.0.0.0:*                          
udp        0      0 0.0.0.0:5353            0.0.0.0:*                          
udp        0      0 0.0.0.0:9999            0.0.0.0:*                          
udp        0      0 169.254.4.107:53        0.0.0.0:*                          
udp        0      0 192.168.1.9:53          0.0.0.0:*                          
udp        0      0 127.0.0.1:53            0.0.0.0:*                          
udp        0      0 169.254.4.107:123       0.0.0.0:*                          
udp        0      0 192.168.1.9:123         0.0.0.0:*                          
udp        0      0 127.0.0.1:123           0.0.0.0:*                          
udp        0      0 0.0.0.0:123             0.0.0.0:*                          
udp        0      0 192.168.1.255:137       0.0.0.0:*                          
udp        0      0 192.168.1.9:137         0.0.0.0:*                          
udp        0      0 0.0.0.0:137             0.0.0.0:*                          
udp        0      0 192.168.1.255:138       0.0.0.0:*                          
udp        0      0 192.168.1.9:138         0.0.0.0:*                          
udp        0      0 0.0.0.0:138             0.0.0.0:*      

 

The BE server cannot contact the RALUS agent (presumably b/c it's not listening).  My /etc/VRTSralus/ralus.cfg file is

 

Software\Symantec\Backup Exec For Windows\Agent Browser\TcpIp\AdvertisementPort=6101
Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\AgentConfig=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\VXBSAlevel=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise All=1
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise Now=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertisement Purge=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Disabled=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Interval Minutes=240
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List 1=acsql01
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List 2=192.168.1.15
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Auto Discovery Enabled=1
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Logging\RANT NDMP Debug Level=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\ShowTSAFS=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude1=/mnt/nss/pools/
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude2=/mnt/nss/.pools/
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude3=/_admin/*.*
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude1=devpts
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude2=proc
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude3=sysfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude4=rpc_pipefs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude5=tmpfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude6=cd9660
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude7=ftp
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude8=ntfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\VfmPath=/opt/VRTSralus/VRTSvxms
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RMAL\DisableRMAL=0

This is the output of running /opt/VRTSralus/bin/beremote --log-console

 

 

/opt/VRTSralus/bin/beremote --log-console
b78756c0 Tue Nov  1 17:34:28 2011 : Starting BE Remote Agent
b78756c0 Tue Nov  1 17:34:28 2011 : Requested no generation of log file
b78756c0 Tue Nov  1 17:34:28 2011 : No configuration file specified.  Using default.
b78756c0 Tue Nov  1 17:34:28 2011 : Log to console: enabled
b78756c0 Tue Nov  1 17:34:28 2011 : Successfully set the supplementary groups of the process
b78756c0 Tue Nov  1 17:34:28 2011 : Initialized locks for SSL callbacks
b78756c0 Tue Nov  1 17:34:28 2011 : Starting NDMP processor
b78756c0 Tue Nov  1 17:34:28 2011 : NDMPDMainThreadFunc spawned: grpid=1, tid=32328560
1ed4b70 Tue Nov  1 17:34:28 2011 : FS_InitFileSys
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsnt5.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedssql2.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsxchg.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsxese.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsmbox.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedspush.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsnote.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsmdoc.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedssps2.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedssps3.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsupfs.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsshadow.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsoffhost.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   loaded libbedsvx.so
1ed4b70 Tue Nov  1 17:34:28 2011 :   loaded libbedsrman.so
1ed4b70 Tue Nov  1 17:34:28 2011 :   loaded libbedssms.so
1ed4b70 Tue Nov  1 17:34:28 2011 :   loaded libbedssmsp.so
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsra.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsdb2.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 :   loaded libbedsedir.so
1ed4b70 Tue Nov  1 17:34:28 2011 :   libbedsvmesx.so could not be loaded: 0x       2 (2)
1ed4b70 Tue Nov  1 17:34:28 2011 : Initializing FSs
1ed4b70 Tue Nov  1 17:34:28 2011 : FS 1 failed to initialize: 0xE000FE46
1ed4b70 Tue Nov  1 17:34:28 2011 : Function called: RMAN_InitFileSys
1ed4b70 Tue Nov  1 17:34:28 2011 : Using 'UTF-8' Encoding.
1ed4b70 Tue Nov  1 17:34:28 2011 : Using vfm path /opt/VRTSralus/VRTSvxms from config.
1ed4b70 Tue Nov  1 17:34:28 2011 : Sucessfully set VFM_PRIVATE_ROOT env to /opt/VRTSralus/VRTSvxms.
1ed4b70 Tue Nov  1 17:34:28 2011 : VFM_PRIVATE_ROOT was set with value /opt/VRTSralus/VRTSvxms
1ed4b70 Tue Nov  1 17:34:28 2011 : 	 VXMS Initialization OK.
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <ext3> mounted at </>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <proc> mounted at </proc>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <sysfs> mounted at </sys>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <fusectl> mounted at </sys/fs/fuse/connections>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <debugfs> mounted at </sys/kernel/debug>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <securityfs> mounted at </sys/kernel/security>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <devtmpfs> mounted at </dev>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <devpts> mounted at </dev/pts>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <tmpfs> mounted at </run>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <tmpfs> mounted at </run/lock>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <tmpfs> mounted at </run/shm>
1ed4b70 Tue Nov  1 17:34:28 2011 : DetecteGetIfAddrs(LINUX): failed err = 11
*** glibc detected *** /opt/VRTSralus/bin/beremote: free(): invalid pointer: 0x04eb0d10 ***
======= Backtrace: =========
/lib/i386-linux-gnu/libc.so.6(+0x6ebc2)[0x4eacbc2]
/lib/i386-linux-gnu/libc.so.6(+0x6f862)[0x4ead862]
/lib/i386-linux-gnu/libc.so.6(cfree+0x6d)[0x4eb094d]
/opt/VRTSralus/bin/libbesocket.so(_Z11freeifaddrsP7ifaddrs+0x41)[0xc05609]
/opt/VRTSralus/bin/libbesocket.so(_Z10getifaddrsPP7ifaddrs+0x72c)[0xc055a0]
/opt/VRTSralus/bin/libbesocket.so(_Z20GetAdaptersAddressesmmPvP21_IP_ADAPTER_ADDRESSESPm+0x69)[0xc05ef1]
/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigEx18RefreshInformationEPKb+0x41)[0xc0f451]
/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigExC1Eb+0xf4)[0xc0f2f8]
/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigEx23GetNetworkConfigurationEb+0x2c)[0xc0f8a4]
/opt/VRTSralus/bin/libbedsvx.so(_Z14VX_EnumSelfDLEP6BE_CFGP8HEAD_DLE+0x300)[0x978d30]
/opt/VRTSralus/bin/libndmpcomm.so(+0x24a58)[0xb53a58]
/opt/VRTSralus/bin/libndmpcomm.so(+0x24e41)[0xb53e41]
/opt/VRTSralus/bin/libndmpcomm.so(_Z20NrdsAdvertiserThreadPv+0x12a)[0xb556f6]
/opt/VRTSralus/bin/libvxACEI.so.3(_ZN18ACE_Thread_Adapter8invoke_iEv+0x52)[0x2f79d6]
/opt/VRTSralus/bin/libvxACEI.so.3(_ZN18ACE_Thread_Adapter6invokeEv+0x61)[0x2f7941]
/opt/VRTSralus/bin/libvxACEI.so.3(ace_thread_adapter+0xe)[0x2c0d1a]
/lib/i386-linux-gnu/libpthread.so.0(+0x6d31)[0xd12d31]
/lib/i386-linux-gnu/libc.so.6(clone+0x5e)[0x4f100ce]
======= Memory map: ========
00110000-001ed000 r-xp 00000000 08:01 37191821   /opt/VRTSralus/bin/libvxcrypto.so
001ed000-001ff000 rw-p 000dc000 08:01 37191821   /opt/VRTSralus/bin/libvxcrypto.so
001ff000-00202000 rw-p 00000000 00:00 0 
00202000-0022d000 r-xp 00000000 08:01 37191827   /opt/VRTSralus/bin/libvxssl.so
0022d000-00230000 rw-p 0002b000 08:01 37191827   /opt/VRTSralus/bin/libvxssl.so
00230000-00233000 r-xp 00000000 08:01 17467732   /lib/i386-linux-gnu/libdl-2.13.so
00233000-00234000 r--p 00002000 08:01 17467732   /lib/i386-linux-gnu/libdl-2.13.so
00234000-00235000 rw-p 00003000 08:01 17467732   /lib/i386-linux-gnu/libdl-2.13.so
00235000-0023c000 r-xp 00000000 08:01 17468040   /lib/i386-linux-gnu/librt-2.13.so
0023c000-0023d000 r--p 00006000 08:01 17468040   /lib/i386-linux-gnu/librt-2.13.so
0023d000-0023e000 rw-p 00007000 08:01 17468040   /lib/i386-linux-gnu/librt-2.13.so
0023e000-0023f000 r-xp 00000000 08:01 37191858   /opt/VRTSralus/bin/libsthapi.so
0023f000-00240000 rw-p 00000000 08:01 37191858   /opt/VRTSralus/bin/libsthapi.so
00240000-00399000 r-xp 00000000 08:01 37191848   /opt/VRTSralus/bin/libvxACEI.so.3
00399000-003a4000 rw-p 00159000 08:01 37191848   /opt/VRTSralus/bin/libvxACEI.so.3
003a4000-003a5000 rw-p 00000000 00:00 0 
003a5000-00580000 r-xp 00000000 08:01 37191847   /opt/VRTSralus/bin/libvxTAOI.so.3
00580000-00592000 rw-p 001da000 08:01 37191847   /opt/VRTSralus/bin/libvxTAOI.so.3
00592000-00596000 rw-p 00000000 00:00 0 
00596000-005a5000 r-xp 00000000 08:01 37191846   /opt/VRTSralus/bin/libvxustdio.so
005a5000-005a7000 rw-p 0000e000 08:01 37191846   /opt/VRTSralus/bin/libvxustdio.so
005a7000-0065f000 r-xp 00000000 08:01 37191813   /opt/VRTSralus/bin/libvxicuuc.so
0065f000-00664000 rw-p 000b8000 08:01 37191813   /opt/VRTSralus/bin/libvxicuuc.so
00664000-00665000 rw-p 00000000 00:00 0 
00665000-0066d000 r-xp 00000000 08:01 17467731   /lib/i386-linux-gnu/libcrypt-2.13.so
0066d000-0066e000 r--p 00007000 08:01 17467731   /lib/i386-linux-gnu/libcrypt-2.13.so
0066e000-0066f000 rw-p 00008000 08:01 17467731   /lib/i386-linux-gnu/libcrypt-2.13.so
0066f000-00696000 rw-p 00000000 00:00 0 
00696000-00773000 r-xp 00000000 08:01 37191798   /opt/VRTSralus/bin/libbetools.so
00773000-00782000 rw-p 000dd000 08:01 37191798   /opt/VRTSralus/bin/libbetools.so
00782000-00785000 rw-p 00000000 00:00 0 
00785000-007b2000 r-xp 00000000 08:01 37191799   /opt/VRTSralus/bin/libbe_util.so
007b2000-007b4000 rw-p 0002c000 08:01 37191799   /opt/VRTSralus/bin/libbe_util.so
007b4000-00860000 rw-p 00000000 00:00 0 
00860000-00870000 r-xp 00000000 08:01 37191787   /opt/VRTSralus/bin/libbebsdu.so
00870000-00871000 rw-p 0000f000 08:01 37191787   /opt/VRTSralus/bin/libbebsdu.so
00871000-0087d000 r-xp 00000000 08:01 37191797   /opt/VRTSralus/bin/libbestdutl.so
0087d000-0087f000 rw-p 0000b000 08:01 37191797   /opt/VRTSralus/bin/libbestdutl.so
0087f000-00888000 r-xp 00000000 08:01 37191818   /opt/VRTSralus/bin/libbedssmsp.so
00888000-00889000 rw-p 00009000 08:01 37191818   /opt/VRTSralus/bin/libbedssmsp.so
00889000-0088c000 r-xp 00000000 08:01 37191793   /opt/VRTSralus/bin/libbenetapi.so
0088c000-0088d000 rw-p 00003000 08:01 37191793   /opt/VRTSralus/bin/libbenetapi.so
0088d000-0088f000 r-xp 00000000 08:01 37191795   /opt/VRTSralus/bin/libbenettcp.so
0088f000-00890000 rw-p 00001000 08:01 37191795   /opt/VRTSralus/bin/libbenettcp.so
00890000-008aa000 r-xp 00000000 08:01 37191800   /opt/VRTSralus/bin/libeng_dsss.so
008aa000-008ab000 rw-p 0001a000 08:01 37191800   /opt/VRTSralus/bin/libeng_dsss.so
008ab000-008b6000 r-xp 00000000 08:01 37191822   /opt/VRTSralus/bin/libnrdscommon.so
008b6000-008b7000 rw-p 0000b000 08:01 37191822   /opt/VRTSralus/bin/libnrdscommon.so
008b7000-008b9000 r-xp 00000000 08:01 37191826   /opt/VRTSralus/bin/libbecluster.so
008b9000-008ba000 rw-p 00001000 08:01 37191826   /opt/VRTSralus/bin/libbecluster.so
008bb000-008d9000 r-xp 00000000 08:01 17467726   /lib/i386-linux-gnu/ld-2.13.so
008d9000-008da000 r--p 0001d000 08:01 17467726   /lib/i386-linux-gnu/ld-2.13.so
008da000-008db000 rw-p 0001e000 08:01 17467726   /lib/i386-linux-gnu/ld-2.13.so
008db000-00929000 r-xp 00000000 08:01 37191804   /opt/VRTSralus/bin/libndmp_tpfmt.so
00929000-0092c000 rw-p 0004d000 08:01 37191804   /opt/VRTSralus/bin/libndmp_tpfmt.so
0092c000-00936000 r-xp 00000000 08:01 37191823   /opt/VRTSralus/bin/libnrdsmessage.so
00936000-00937000 rw-p 00009000 08:01 37191823   /opt/VRTSralus/bin/libnrdsmessage.so
00937000-00941000 r-xp 00000000 08:01 37191824   /opt/VRTSralus/bin/libnrdsnet.so
00941000-00942000 rw-p 0000a000 08:01 37191824   /opt/VRTSralus/bin/libnrdsnet.so
00942000-00951000 r-xp 00000000 08:01 37191825   /opt/VRTSralus/bin/libnrdsparameter.so
00951000-00952000 rw-p 0000e000 08:01 37191825   /opt/VRTSralus/bin/libnrdsparameter.so
00952000-00957000 r-xp 00000000 08:01 37191819   /opt/VRTSralus/bin/libsmstools.so
00957000-00958000 rw-p 00004000 08:01 37191819   /opt/VRTSralus/bin/libsmstools.so
00958000-00963000 r-xp 00000000 08:01 37191841   /opt/VRTSralus/bin/libndmpclient.so
00963000-00964000 rw-p 0000a000 08:01 37191841   /opt/VRTSralus/bin/libndmpclient.so
00966000-009a8000 r-xp 00000000 08:01 37191791   /opt/VRTSralus/bin/libbedsvx.so
009a8000-009aa000 rw-p 00042000 08:01 37191791   /opt/VRTSralus/bin/libbedsvx.so
009aa000-009b5000 rw-p 00000000 00:00 0 
009b5000-009bb000 r-xp 00000000 08:01 37191835   /opt/VRTSralus/bin/libdbsb.so
009bb000-009bc000 rw-p 00005000 08:01 37191835   /opt/VRTSralus/bin/libdbsb.so
009bc000-009be000 r-xp 00000000 08:01 37191861   /opt/VRTSralus/bin/libstsapi.so
009be000-009bf000 rw-p 00001000 08:01 37191861   /opt/VRTSralus/bin/libstsapi.so
009bf000-009c2000 r-xp 00000000 08:01 37191859   /opt/VRTSralus/bin/libsth.so
009c2000-009c3000 rw-p 00002000 08:01 37191859   /opt/VRTSralus/bin/libsth.so
009c3000-009c5000 r-xp 00000000 08:01 17468043   /lib/i386-linux-gnu/libutil-2.13.so
009c5000-009c6000 r--p 00001000 08:01 17468043   /lib/i386-linux-gnu/libutil-2.13.so
009c6000-009c7000 rw-p 00002000 08:01 17468043   /lib/i386-linux-gnu/libutil-2.13.so
009c7000-00aae000 r-xp 00000000 08:01 37191845   /opt/VRTSralus/bin/libvxicui18n.so
00aae000-00ab2000 rw-p 000e7000 08:01 37191845   /opt/VRTSralus/bin/libvxicui18n.so
00ab2000-00b2b000 r-xp 00000000 08:01 37191803   /opt/VRTSralus/bin/libndmp_loops.so
00b2b000-00b2e000 rw-p 00078000 08:01 37191803   /opt/VRTSralus/bin/libndmp_loops.so
00b2e000-00b2f000 rw-p 00000000 00:00 0 
00b2f000-00b7d000 r-xp 00000000 08:01 37191801   /opt/VRTSralus/bin/libndmpcomm.so
00b7d000-00b7f000 rw-p 0004e000 08:01 37191801   /opt/VRTSralus/bin/libndmpcomm.so
00b7f000-00ba7000 r-xp 00000000 08:01 37191834   /opt/VRTSralus/bin/libbedssms.so
00ba7000-00baa000 rw-p 00027000 08:01 37191834   /opt/VRTSralus/bin/libbedssms.so
00bad000-00bdd000 r-xp 00000000 08:01 37191788   /opt/VRTSralus/bin/libbedscomn.so
00bdd000-00be5000 rw-p 00030000 08:01 37191788   /opt/VRTSralus/bin/libbedscomn.so
00be5000-00c26000 r-xp 00000000 08:01 37191820   /opt/VRTSralus/bin/libbesocket.so
00c26000-00c27000 rw-p 00041000 08:01 37191820   /opt/VRTSralus/bin/libbesocket.so
00c27000-00c38000 r-xp 00000000 08:01 37191844   /opt/VRTSralus/bin/libtapesrvr.so
00c38000-00c39000 rw-p 00010000 08:01 37191844   /opt/VRTSralus/bin/libtapesrvr.so
00c39000-00c69000 r-xp 00000000 08:01 37191864   /opt/VRTSralus/bin/libsts.so
00c69000-00c6b000 rw-p 00030000 08:01 37191864   /opt/VRTSralus/bin/libsts.so
00c6b000-00c93000 r-xp 00000000 08:01 17467733   /lib/i386-linux-gnu/libm-2.13.so
00c93000-00c94000 r--p 00028000 08:01 17467733   /lib/i386-linux-gnu/libm-2.13.so
00c94000-00c95000 rw-p 00029000 08:01 17467733   /lib/i386-linux-gnu/libm-2.13.so
00c95000-00cb1000 r-xp 00000000 08:01 17468256   /lib/i386-linux-gnu/libgcc_s.so.1
00cb1000-00cb2000 r--p 0001b000 08:01 17468256   /lib/i386-linux-gnu/libgcc_s.so.1
00cb2000-00cb3000 rw-p 0001c000 08:01 17468256   /lib/i386-linux-gnu/libgcc_s.so.1
00cb3000-00cbb000 r-xp 00000000 08:01 17467736   /lib/i386-linux-gnu/libnss_compat-2.13.so
00cbb000-00cbc000 r--p 00007000 08:01 17467736   /lib/i386-linux-gnu/libnss_compat-2.13.so
00cbc000-00cbd000 rw-p 00008000 08:01 17467736   /lib/i386-linux-gnu/libnss_compat-2.13.so
00cbd000-00cd2000 r-xp 00000000 08:01 17467735   /lib/i386-linux-gnu/libnsl-2.13.so
00cd2000-00cd3000 r--p 00015000 08:01 17467735   /lib/i386-linux-gnu/libnsl-2.13.so
00cd3000-00cd4000 rw-p 00016000 08:01 17467735   /lib/i386-linux-gnu/libnsl-2.13.so
00cd4000-00cd6000 rw-p 00000000 00:00 0 
00cd6000-00ce0000 r-xp 00000000 08:01 17468034   /lib/i386-linux-gnu/libnss_nis-2.13.so
00ce0000-00ce1000 r--p 00009000 08:01 17468034   /lib/i386-linux-gnu/libnss_nis-2.13.so
00ce1000-00ce2000 rw-p 0000a000 08:01 17468034   /lib/i386-linux-gnu/libnss_nis-2.13.so
00ce2000-00ced000 r-xp 00000000 08:01 17467738   /lib/i386-linux-gnu/libnss_files-2.13.so
00ced000-00cee000 r--p 0000a000 08:01 17467738   /lib/i386-linux-gnu/libnss_files-2.13.so
00cee000-00cef000 rw-p 0000b000 08:01 17467738   /lib/i386-linux-gnu/libnss_files-2.13.so
00cef000-00d08000 r-xp 00000000 08:01 37208074   /opt/VRTSralus/VRTSvxms/lib/libvfutil.so
00d08000-00d0a000 rw-p 00018000 08:01 37208074   /opt/VRTSralus/VRTSvxms/lib/libvfutil.so
00d0a000-00d0c000 rw-p 00000000 00:00 0 
00d0c000-00d23000 r-xp 00000000 08:01 17468038   /lib/i386-linux-gnu/libpthread-2.13.so
00d23000-00d24000 r--p 00016000 08:01 17468038   /lib/i386-linux-gnu/libpthread-2.13.so
00d24000-00d25000 rw-p 00017000 08:01 17468038   /lib/i386-linux-gnu/libpthread-2.13.so
00d25000-00d27000 rw-p 00000000 00:00 0 
00d27000-00dd7000 r-xp 00000000 08:01 17467631   /usr/lib/i386-linux-gnu/libstdc++.so.5.0.7
00dd7000-00ddc000 rw-p 000af000 08:01 17467631   /usr/lib/i386-linux-gnu/libstdc++.so.5.0.7
00ddc000-00de1000 rw-p 00000000 00:00 0 
00de1000-00dfa000 r-xp 00000000 08:01 37191840   /opt/VRTSralus/bin/libbedsedir.so
00dfa000-00dff000 rw-p 00018000 08:01 37191840   /opt/VRTSralus/bin/libbedsedir.so
00e0b000-00e11000 r-xp 00000000 08:01 37191802   /opt/VRTSralus/bin/libndmp_dsss.so
00e11000-00e12000 rw-p 00005000 08:01 37191802   /opt/VRTSralus/bin/libndmp_dsss.so
00e12000-00e4e000 r-xp 00000000 08:01 37191832   /opt/VRTSralus/bin/libbedsrman.so
00e4e000-00e50000 rw-p 0003b000 08:01 37191832   /opt/VRTSralus/bin/libbedsrman.so
00e5d000-00e62000 r-xp 00000000 08:01 37191794   /opt/VRTSralus/bin/libbenetns.so
00e62000-00e63000 rw-p 00004000 08:01 37191794   /opt/VRTSralus/bin/libbenetns.so
00e8c000-00e8e000 r-xp 00000000 08:01 37191796   /opt/VRTSralus/bin/libbenetutl.so
00e8e000-00e8f000 rw-p 00001000 08:01 37191796   /opt/VRTSralus/bin/libbenetutl.so
00ed2000-00ed3000 r-xp 00000000 00:00 0          [vdso]
00ed3000-016d3000 r-xp 00000000 08:01 37191805   /opt/VRTSralus/bin/libvxicudata.so
016d3000-016d4000 rw-p 00800000 08:01 37191805   /opt/VRTSralus/bin/libvxicudata.so
016d4000-016d5000 ---p 00000000 00:00 0 
016d5000-01ed5000 rwxp 00000000 00:00 0 
01ed5000-01ed6000 ---p 00000000 00:00 0 
01ed6000-026d6000 rwxp 00000000 00:00 0 
028aa000-02b61000 r-xp 00000000 08:01 37191843   /opt/VRTSralus/bin/libDeviceIo.so
02b61000-02ba1000 rw-p 002b6000 08:01 37191843   /opt/VRTSralus/bin/libDeviceIo.so
02ba1000-02bc8000 rw-p 00000000 00:00 0 
02bc8000-02bc9000 ---p 00000000 00:00 0 
02bc9000-033c9000 rwxp 00000000 00:00 0 
033c9000-033ca000 ---p 00000000 00:00 0 
033ca000-03bca000 rwxp 00000000 00:00 0 
03f3f000-0441b000 r-xp 00000000 08:01 37191792   /opt/VRTSralus/bin/libbeengsvr.so
0441b000-04475000 rw-p 004db000 08:01 37191792   /opt/VRTSralus/bin/libbeengsvr.so
04e3e000-04fb4000 r-xp 00000000 08:01 17467729   /lib/i386-linux-gnu/libc-2.13.so
04fb4000-04fb6000 r--p 00176000 08:01 17467729   /lib/i386-linux-gnu/libc-2.13.so
04fb6000-04fb7000 rw-p 00178000 08:01 17467729   /lib/i386-linux-gnu/libc-2.13.so
04fb7000-04fba000 rw-p 00000000 00:00 0 
05c38000-05c5c000 r-xp 00000000 08:01 37191842   /opt/VRTSralus/bin/libbescsicap.so
05c5c000-05d5b000 rw-p 00023000 08:01 37191842   /opt/VRTSralus/bin/libbescsicap.so
08048000-080a4000 r-xp 00000000 08:01 37191828   /opt/VRTSralus/bin/beremote
080a4000-080a8000 rw-p 0005b000 08:01 37191828   /opt/VRTSralus/bin/beremote
080a8000-0811b000 rw-p 00000000 00:00 0 
087e6000-08828000 rw-p 00000000 00:00 0          [heap]
b7500000-b7521000 rw-p 00000000 00:00 0 
b7521000-b7600000 ---p 00000000 00:00 0 
b76c4000-b783b000 r--p 00000000 08:01 15237325   /usr/lib/locale/locale-archive
b783b000-b7881000 rw-p 00000000 00:00 0 
b788e000-b7895000 r--s 00000000 08:01 17468095   /usr/lib/i386-linux-gnu/gconv/gconv-modules.cache
b7895000-b7896000 rw-p 00000000 00:00 0 
b7896000-b7897000 rw-s 00000000 08:01 5309263    /root/CdbsMutex
b7897000-b789b000 rw-p 00000000 00:00 0 
bfd00000-bfd3b000 rwxp 00000000 00:00 0          [stack]
bfd3b000-bfd3c000 rw-p 00000000 00:00 0 
d Mounted Filesystem: type <ext3> mounted at </media/disk>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <binfmt_misc> mounted at </proc/sys/fs/binfmt_misc>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <fuse.gvfs-fuse-daemon> mounted at </home/systemsadmin/.gvfs>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <fuse.gvfs-fuse-daemon> mounted at </root/.gvfs>
1ed4b70 Tue Nov  1 17:34:28 2011 : Detected Mounted Filesystem: type <iso9660> mounted at </media/SYMANTEC>
1ed4b70 Tue Nov  1 17:34:28 2011 : INFORMATIONAL: Zero value found for 'DisableRMAL' from ralus.cfg, allowing RMAL to initialize
1ed4b70 Tue Nov  1 17:34:28 2011 : Successfully resolved the "ndmp" service to port: 10000 (host order)
1ed4b70 Tue Nov  1 17:34:28 2011 : BETCPListener successfully installed a signal handler for SIGTERM
1ed4b70 Tue Nov  1 17:34:28 2011 : BETCPListener::BETCPListener: This system appears to be a Dual IP system
1ed4b70 Tue Nov  1 17:34:28 2011 : BETCPListener::BETCPListener: Successfully set the IPV6_V6ONLY option, this listener may behave as Dual Stack listener
1ed4b70 Tue Nov  1 17:34:28 2011 : Started NDMP Listener on port 10000
33c8b70 Tue Nov  1 17:34:38 2011 : NrdsAdvertiserThread: advertisement cycle started.
33c8b70 Tue Nov  1 17:34:38 2011 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
33c8b70 Tue Nov  1 17:34:38 2011 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs

Anyone have any ideas?  My current theory is that the service is starting and then fails soon afterwards and isn't in fact running...

Comments 5 CommentsJump to latest comment

pkh's picture

1) Disable IPv6 on the Linux machine

2) Change the NDMP port to some other number.

http://www.symantec.com/docs/TECH37415

SystemsAdminAS's picture

pkh,

The problem was actually due to using the 3.x Linux kernel that was updated recently, rebooting using a 2.6.x kernel allowed the service to start correctly, to which I could then access the selection list, etc from my BE server.  IPv6 was already disabled, using 10000 for my NDMP port.

The issue I'm having atm is that the backup seems to start at the scheduled time but hangs - for example, I have a backup of a mail server occur at 6 pm and my file server at 7 pm - the mail server is a windows XP box and it has no issue there.  the 7 pm backup initiates and keeps running, even past the 12-hour window I have it set up to process in.

There's noone here to change tapes over the weekend, so I have the 7 pm job run daily through Friday overnight, though the 6 pm job occurs daily.  the 7 pm job that runs on Friday inisiates, and I find it still in 'active' mode on monday.  The 6 pm jobs on Sat and Sun show as missed (and recovered), and I have to kill the be services and restart them to get that stuck 7 pm job to cancel.

my BE server is patched to current, so one issue could be updates that need to be applied to the RALUS client, which I'm working on currently.  The installation media installed the 32-bit RALUS version as 5204.4, can anyone confirm what updates I should apply and in what order?

pkh's picture

After you apply any hotfix, a patch file will be placed in the Agents directory under the BE installation directory if the hotfix applies to RALUS.  You would then need to apply that patch manually to the RALUS.  See my blog on this subject.

https://www-secure.symantec.com/connect/pt-br/blog...

You apply the patches in date order, i.e. the patch with the oldest date first.

SystemsAdminAS's picture

pkh,

I do see two RALUS patch files in that directory (forme, C:\Program Files\Symantec\Backup Exec\Agents).  Will get those applied and see if they help.

At present the issue seems to be file transfer speed from the linux box to my BE server (estimates 500 mb / sec, used to be about double that), which is minor, but the beremote.exe process on the BE server seems to get hung up.  The backup / verify operations complete and I can see the data on the tape, but the backup job doesn't complete on its own and sits Active at the 'Backup' step even after backup and verification is complete (and is still running after the 12-hour window I have for the job).  I can kill the process and restart  the BE services, but this shouldn't be necessary.

Could there be an issue other than on the RALUS side - e.g. a job setting that may no be optimal?  Hardware is the same as when I was using BE 12.5 on both sides.  Only other thing that might have changed would be linux / unix / mac settings for the job - all options are checked except 'Back up contents of soft-linked directories'.  I'm doing full backups w/o any compression.

SystemsAdminAS's picture

Both available updates applied, VRTSRalus restarted, confirmed that it was running, and same problem persists.