Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

BE 2010 - Running slow

Created: 24 Nov 2010 | 8 comments

I am having backups take 12+ hours, that used to take 3. I have restarted the server several times and checked the settings best I could to no avail.

 

I seem to have the latest software altho the Symantec update could do a better job of confirming this. If I use LIVE UPDATE it says I am up to date. If I try to look at the LOOK AT AVAILABLE UPDATES from the help menu, it goes to the Symantec web site, but appears to be lost as it doesnt find antyhing.

Discussion Filed Under:

Comments 8 CommentsJump to latest comment

Ken Putnam's picture

Local Backups or network?

Disk based or to tape?

Any service applied to the media server around the time things went south?

Latest firmware and drivers for the backup device and controller?

If this response answers your concern, please mark it as a "solution"

chaznsc's picture

These are local backups on tape.

No new network services for changes to the system.

Whats the best way to get firmware dirvers for the devices?

Ken Putnam's picture

Whats the best way to get firmware dirvers for the devices?

From the manufacturer's web site
 

From the devices tab, right click the drive and select properties

What are the settings for Block Size, Buffer Size and Number of Buffers? 

Also make sure that the Single Block options are NOT enabled

 

If this response answers your concern, please mark it as a "solution"

chaznsc's picture

Block Size 64k

Buffer Size 64k

Buffer Count 10

Hi Water Count 0

 

The WRITE SINGLE BLOCK option is checked. All others are blank.

Ken Putnam's picture

De-select the single block option.  This completely bypassess all buffering and (IMHO)should only be selected when directed by Tech Support as part of troubleshooting

If this response answers your concern, please mark it as a "solution"

JoaoMatos's picture

Hi Chaznsc,

Basic questions:

RSM is diseable and stopped?

Symantec tape drives are loaded?

Did you create again the slow job?

The problem may be on the job.

Regards,

JoaoMatos

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

pkh's picture

What is the version of BE that you are using?  If it is an old version, the built-in URL for LiveUpdate may be out-dated.

chaznsc's picture

Im using V13 of Backup Exec 2010.

We use a dell tape library. It shows in my BE as an IBM device. How do I update the drivers? Am I updating for the SCSI card, or the tape drive? I have recreated the job with no luck.