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BE 2012 Extender Request

Created: 15 Jul 2013 • Updated: 08 Aug 2013 | 6 comments
This issue has been solved. See solution.


I'm having problem with extended the BE 2012 trial.  Support team send me attachment and it won't install on the Windows 2008 R2 Enterprise. 

The error saying "incompatible with the Windows OS" altough the attachment were sent correctly and the Windows OS I'm running is correct. Please help.


Operating Systems:

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Jaydeep S's picture

You would need to contact the licensing team for the extender. Here are the numbers

samkhatha's picture

I did and they sent me the attachement. When I try to run the .exe and that's the error I got.  "Incompatibel"

Any idea?

CraigV's picture

...there is no *.exe to load. They would send you a *.slf file which you'd load into BE which would extend your trial period.

Ask for that, not an executable.


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samkhatha's picture

How do I load the .slf file into BE?

normally they just told me to click on .exe file and it will extend on it own.

Jaydeep S's picture

You could go to install Licenses and import the .slf file