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BE 2012 On SBS 2011 Giving Staging Error On Backup

Created: 04 Jan 2013 • Updated: 04 Jan 2013 | 12 comments
Jennings's picture

Hi,

We have an intermittant problem with a fully patched BE 2012 on SBS 2011.

We do a full backup every night to Ultrium 5 tape.

Usaually once a week we get the following error.

(Server: "SBS2011") (Job: "Full Server Backup-Full") Full Server Backup-Full -- The job failed with the following error: The volume that is used for the staging location must be a writable NTFS volume that is local to the Backup Exec server. Also, the volume must not be shared through Distributed File System. See the job log for more details.

There is only one drive in the server C: and it is NTFS and local and not shared through DFS ?

I would expect maybe an error like this is we where performing a restore but not a backup.

Any ideas

Many thanks

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CraigV's picture

Hi,

Have you tried recreating the job to see if it happens again?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Jennings's picture

Many thanks but as it is an intermittant error I have not done so as if the Job was corrupt I would expect to see the error every night.

Again many thanks

Gurvinder Rait's picture
  1. Click Start -> Run and type "regedit".  Click OK.
  2. Within the Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Exchange
  3. Right click and add a new String Value, "OnHostTemp".
  4. Right click and set the value of OnHostTemp to "c:\GRT". (create a folder called GRT) and ensure it is excluded from AV scan. System and BE service account should have full rights on it.
  5. Restart all the Backup Exec service on Media server 

Let me know if the above helps

Jennings's picture

Hi,

I will certainly try this and let you know.

Many thanks

Sush...'s picture

Hello Jennings,

Have you also selected Exchange resources for backups?  Backup Exec 2010 and above uses the Temp location of the partition which has the largest space to perform the recovery. The above error can be observed when the partition runs out of space during the soft recovery process of GRT (Granular Restore Technology), or when the Temp folder is hidden.

Please refer to the following technote:

http://www.symantec.com/docs/TECH177408

http://www.symantec.com/docs/TECH186284

Do check if the drive where temporary staging is taking place is low in disk space.

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Jennings's picture

The C: has over 1TB space left and just to clarify this message occurs during a Backup not a Restore.

Many thanks

Sush...'s picture

Hello Jennings,

    Recovery is a process in a GRT backup job where it collects the information for individual items. So for this process it will use the same location (staging location) for temporary purpose.

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture

...I've backed up an Exchange server of 200GB with a temporary staging location disk size of 50GB...where does it mention in a document that this staging location is also needed for a backup?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Sush...'s picture

Hey Craig,

    Please refer to the following technote which clearly mentions the same

Backup Exec 2010 and above uses the Temp location of the partition which has the largest space to perform the recovery. The above error can be observed when the partition runs out of space during the soft recovery process of GRT (Granular Restore Technology), or when the Temp folder is hidden.

http://www.symantec.com/docs/TECH177408: Exchange 2010 backup fail with - The volume that is used for the staging location must be a writable NTFS volume that is local to the Backup Exec server

Soft REcovery is the process of generating the catalogs for the GRT feature.

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture

Thanks for the clarification, and the -1! wink It was a simple question...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Bulbous's picture

I have started seeing the same error. Permissions on the Temp folder are correct, AV is not a factor and there is plenty of disk space available

It is also intermittent, with no pattern that I can discern.

Bulbous's picture

Just encountered this problem on a server at another business. Very similar to the first error. This client has a current support subscription, so I'm opening up a case. Will advise.