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BE 2012 VMware Agent --only full backup with GRT ?--

Created: 05 Jun 2012 | 11 comments

Hello,

in the support article "HOWTO22649 - How to restore individual items by using GRT" (valid for BE 2010)

you can read at the section for VMware Agent:

------------------------------------------------------------------------------------

GRT-enabled jobs have the following restrictions:

  • You can run only full backups for GRT-enabled jobs.

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 That means you can not run incemental or differential Backups with GRT on virtual machines with VMware Agent.

My question:

Is this statement even valid for BE 2012 VMware Agent?

Because I have now installed BE 2012 and it seems to be true!

So the GRT function is not worth a penny!!!!!!

Comments 11 CommentsJump to latest comment

CraigV's picture

Hi,

 

Page 676 of the BE 2012 Admin Guide states that the VMs can be backed up using INCR/DIFF backup methods...no mention in the section relating to AVVI that the backup has to be a FULL backup only.

No mention of this requirement in the best practices either:

http://www.symantec.com/business/support/index?page=content&id=HOWTO74443

Also, check the requirements for GRT-based backups:

http://www.symantec.com/business/support/index?page=content&id=HOWTO73361#v53893353

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Thomas Puchta's picture

But the combination of Differential and GRT is the Problem.

That doesn't work.

The differential backup job ends with an error.

Differential Backup without GRT works fine.

Full Backup with GRT works fine also.

Ben L.'s picture

That restriction is only in regards to Active Directory GRT with the VMware Agent.  SQL/Exchange/File System are able to give GRT selections for incremental / differential backups of virtual machines.

Agent

Restrictions

Active Directory Recovery Agent

You can run only full backups for GRT-enabl

 

If this response answers your concern, please mark it as a "solution"

ZeRoC00L's picture

Thomas,

I have found a statement of a Symantec employee that an incremental Vmware GRT backup is only supported to disk (not to tape)

https://www-secure.symantec.com/connect/forums/how-restore-single-mail-exchange-incrementals-appears-only-logs-backups

If this response answers your concern, please mark it as a "solution"

Thomas Puchta's picture

I make the backup to disk. This is not the problem.

I also don't wan't to backup any application.

Only Agent for windows servers and agent for VMware.

With this constellation I can not do a differential backup of a virtual server with GRT.

Only without GRT it works.

Why?

Ben L.'s picture

Without seeing the errors that you are getting or having any more information about the job configurations it will be very hard to say why GRT is not working.  If possible it might be a good idea to open a support ticket and have one of our engineers take a look at the issues you are having so we can provide a resolution.

If this response answers your concern, please mark it as a "solution"

Thomas Puchta's picture

When I run a differential backup job with GRT on, the following error appears:

0xe00095b4 - Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.

I found the following support article http://www.symantec.com/docs/TECH188713   

I think, that's my problem.

When will it be solved???

ZeRoC00L's picture

The best is to contact Symantec support so they can gather some logs from your environment. That can help them to further troubleshoot this issue and develop a patch for it.

If this response answers your concern, please mark it as a "solution"

Ben L.'s picture

If that is the issue you are running into, support will need to get some logs from the media server to confirm the issue.  As of right now, there is no ETA for a fix.

If this response answers your concern, please mark it as a "solution"

unitofone's picture

There is an issue with VMWare differential backups to disk and to tape.

I've been working with symantec for the past 4 weeks on the issue.

 

Environment: vShere 4.1, Backup Exec 2012 SP1 with Hotfixes 189571, 180964,
Backups - VMware Agent, with file GRT, no application GRT. Weekly full, daily differential.

Symptoms

Weekly full completes

1st Daily differential completes and duplicates to tape successfully

All further differentials fail.

Restore of differential grt files backup crashes remote agent on media server.

 

Job error: Differential backup will fail with the error ;

Final error: 0xe00095b4 - Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.
Final error category: Resource Errors
 

Duplicate to tape will fail with the error;
Final error: 0xe0008105 - Invalid Physical Volume Library Media Identifier.
Final error category: Job Errors

Restore of Differential GRT data will fail with the error;

Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
 

These are considered two different problems with symantec, although they are related.

Symantec have provided me orphans for differentials backing up to disk. This has resolved the problem for 2 out of the 3 jobs that are running. One differential is still exhibiting the same problem even though the orphans have been applied.

I'm still waiting on orphans for the duplicate to tape problems.
 

It's only this week we have tested restore of differential grt data after we applied orphans a week ago. Symantec are still assessing the log bundles on that issue.

Nabil polska's picture

this issue is fixed on

Backup Exec 2012 Revision 1798 Hotfix 180964

http://www.symantec.com/business/support/index?pag...

don't forget to mark it as solution if will help