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BE 2012\Remote Agent not detected on <TargetServer>

Created: 12 Mar 2014 | 5 comments

I was really confused troubleshotting this issue as the backup jobs running well for more than 2 weeks and suddenly the backup failed with this error. I logged this problem on this forum just for my reference in future.

Job Completion Status : Final Error :

Job ended: Thursday, March 13, 2014 at 9:29:56 AM
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors
 

Errors :

Backup- Oracle-Win::\\ARSBOPRDB.arsb.local\productionRemote Agent not detected on ARSBOPRDB.arsb.local.
V-79-57344-33861 - The media operation was terminated by the user.
 

At first, i checked below based on this TECHNOTES : http://www.symantec.com/docs/TECH73015

1. The server name in the selection list may contain an invalid character. > Checked the selection list, it was not contain an invalid character
2. Remote Agent version mismatch. > The version is same, i installed the remote agent using push install method from BE server
3. Remote Server is Powered Down. > Remote server is a Production server, so it always up and running
4. Remote machine is no longer connected to the network or available for backup. > Confirmed connected
5. Backup Exec is unable to connect with any remote servers. > All connected
6. If the Backup Exec Remote Agent Service is stopped or disabled on the Target Machine.> Remote Agent is running

Tried the solution described on this post as well : http://www.symantec.com/connect/forums/remote-agen...

Under Services right click on Backup Exec Remote Agent for Windows System Properties an go on recovery tab. For first failure, second failure and subsequent failures change take no action to restart the service

But still the problem persist.

This TECHNOTES suggest to check the port : http://www.symantec.com/docs/TECH165194

All firewall was turned OFF for the testing and port 5633 is open in ORACLE server and communication established as seen below :

C:\Users\administrator>netstat -aon | findstr "5633"
  TCP    10.162.156.27:65291    10.162.156.28:5633     ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:56211  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:59427  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:60790  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:65290  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724

C:\Users\administrator>tasklist | findstr "1724"
oracle.exe                    1724 Services                   0  7,123,592 K

In BE server :

C:\Users\administrator>netstat -aon | findstr "5633"
  TCP    0.0.0.0:5633           0.0.0.0:0              LISTENING       2228
  TCP    10.162.156.28:5633     10.162.156.27:65291    ESTABLISHED     2228
  TCP    [::]:5633              [::]:0                 LISTENING       2228
  TCP    [fe80::7589:8662:9c4:398f%11]:5633  [fe80::b55d:7e92:b1dd:77b8%11]:65290  ESTABLISHED     2228

C:\Users\administrator>tasklist | findstr "2228"
bengine.exe                   2228 Services                   0     50,780 K

It proved that the communication is established.

But, i tried to change the port anyway, my last hope.

Configuration and Settings > Backup Exec Setting > Network and Security > Custom Port > change to 5655. Then restart the services.

In oracle server also change the custom port to 5655 (Remote agent).

And...The backup is finished successfully now.

In Oracle server :

C:\Users\administrator>netstat -aon | findstr "5655"
  TCP    10.162.156.27:65324    10.162.156.28:5655     ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:65323  [fe80::7589:8662:9c4:398f%11]:5655  ESTABLISHED     1724

C:\Users\administrator>tasklist | findstr "1724"
oracle.exe                    1724 Services                   0  7,226,564 K

In BE Server :

C:\Users\administrator>netstat -aon | findstr "5655"
  TCP    0.0.0.0:5655           0.0.0.0:0              LISTENING       8736
  TCP    10.162.156.28:5655     10.162.156.27:65324    ESTABLISHED     8736
  TCP    [::]:5655              [::]:0                 LISTENING       8736
  TCP    [fe80::7589:8662:9c4:398f%11]:5655  [fe80::b55d:7e92:b1dd:77b8%11]:65323  ESTABLISHED     8736

C:\Users\administrator>tasklist | findstr "8736"
bengine.exe                   8736 Services                   0     51,236 K

Any opinion is welcome.

Operating Systems:

Comments 5 CommentsJump to latest comment

CraigV's picture

Hi,

 

The RAWS agent port that is used is port 10000...this needs to be open on a firewall and unused by any other application.

You should also check any antivirus installed on that particular server to make sure that it is not blocking beremote.exe. If so, put in an exclusion for it.

Finally...make sure there are no DNS issues. On the Remote Agent publishing tab, add the media server in via its IP address. Restart the agent service and try again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

putusurya.gs's picture

I've set the exclusion on firewall for BE ports : http://www.symantec.com/docs/HOWTO22989

The firewall and antivirus is not the issue here as i've turned it off during troubleshooting. The problem resolved after i changed the oracle port 5633 to 5655. This is strange, because there was no application using port 5633, only oracle.exe :

C:\Users\administrator>netstat -aon | findstr "5633"
  TCP    10.162.156.27:65291    10.162.156.28:5633     ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:56211  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED  1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:59427  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:60790  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724
  TCP    [fe80::b55d:7e92:b1dd:77b8%11]:65290  [fe80::7589:8662:9c4:398f%11]:5633  ESTABLISHED     1724

C:\Users\administrator>tasklist | findstr "1724"
oracle.exe                    1724 Services                   0  7,123,592 K

CraigV's picture

...so is this now fixed?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

putusurya.gs's picture

Yes, it is. But the question was why did we need to change the port which was not used by another application.

CraigV's picture

...if using random ports BE might be trying to use the port Oracle uses for some or other reason.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...