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BE Job Engine Service not responding

Created: 03 Dec 2012 • Updated: 04 Dec 2012 | 4 comments
This issue has been solved. See solution.

Hi all,

Every time i run an inventory on the tape drive it takes 15mins to run then (rather than fail/complete) it comes back with the status 'recovered'.

The error is: e00081d9 - The Backup Exec job engine system service is not responding.

 

I have restarted the services, I have applied all updates and patches i could find (may have missed 1 or 2 if i havent looked in the right place). I am running Backup Exec 12  SP5.

 

Any ideas?

Many Thanks

 

Tom
 

Comments 4 CommentsJump to latest comment

Triven's picture

When a backup Job runs i get the below error message:

 

 

Job ended: 30 November 2012 at 00:13:05
Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

 

Kind regards

Riven Associates Ltd

htt

Triven's picture

The admin password has been changed as of today, the services use the admin credentials so i have updated the login credentials. I am waiting to see how tonights backup run, I will keep you posted.

Kind regards

Riven Associates Ltd

htt

Triven's picture

Backup ran fine but that has nothing to do with The 'Inventory'.

I found the below link and have installed the hotfix as suggested but this made no difference

 

http://www.symantec.com/business/support/index?page=content&id=TECH75749

Kind regards

Riven Associates Ltd

htt

SOLUTION
Triven's picture

Scratch that, the above solution worked. I jumped the gun a bit.

In the end by doing the below and installing the hotfix above not sure which worked but either way its now all up and running :)

 

pausing and unpausing the server.

 
open the BE GUI
open the Devices tab
right click on the server and select Paused
wait for a few seconds and right click on the server once again
now unselect Paused

Kind regards

Riven Associates Ltd

htt