BE2010 R3 Issue - Tapes reverting to old media sets after being put into Scratch
Hi Everyone -
Having a puzzling, intermittent issue with Backup Exec 2010 R3 that I'm hoping someone can shed some light on.
When we load tapes into the attached loader (approximately every 3 weeks), we take all freshly-loaded tapes and move them back into the Scratch media set. We simply go into Media -> Media Location -> Online Media -> Select All Tapes -> Associate with Media Set -> Associate with [Scratch Media] -> Yes to All. This finishes successfully and we see each tape in the loader has the scratch icon and says 'Scratch Media' under Media Set. Pretty simple stuff.
Here's where it gets odd -- every second or third time we do this..sometime during the week, some of the tapes revert back to their original media sets. This causes some administrative headache, as BE will, for example, use 2 or 3 tapes for 'Daily' class jobs when all of the daily jobs for the week can easily fit on a single tape. On weeks where the media sets do not revert, everything works perfectly. We pull our two tapes at the end of the week, scan the loader in BE (so the two pulled ones disapper), and don't look at the console until the following Monday when we do the same dance again.
A number of months back, we opened a ticket with Symantec and more or less, got nowhere. The support person we worked with simply had us install a few patches from LiveUpdate and hope for the best. Five or six weeks went by and we thought the issue was resolved, but sure enough, we hit it again. We've just worked around it now for a couple months and unfortunately, experienced it again this morning, which is what prompted this post.
We were running BE 12.5 for quite some time and never experienced this issue -- we're certain this only began once we upgraded to 2010 R3 last year.
Here's the vitals of our setup:
Backup Exec 2010 R3
Updates: Service Pack 2, Hotfix 180429, Hotfix 176937, Hotfix 191248 and Hotfix 194471
OS: Windows 2003 Standard R2 w/ SP2, mostly patched to-date
Has anyone experienced anything like this?
Any help would be greatly appreciated.
Thanks in advance,