Video Screencast Help

BE2010R3 supported USB disks

Created: 27 Dec 2013 | 8 comments

I'm trying to switch us from tape to USB drives and keep running into the situation where the job goes to Queued but never actually runs.  I can inventory successfully. I spent quite a bit of time with Symantec support who eventually decided the problem is that my drives (Seagate) are not on the supported list.  But then I read KB items where others are using WD drives, which are also not on the supported list.  So, my question is just how critical is the brand/model of USB drive to be successful?  Anyone using Seagate drives?

Operating Systems:

Comments 8 CommentsJump to latest comment

lmosla's picture

It may be hit or miss whether an unsupported device will work. It looks like you are running into some of that now. If you would like to see if your hardware can be included email the request to Backup_Exec_HCL@symantec.com

pkh's picture

If the disk is not listed in the HCL, you can test its functionality with the B2DTest utility below

B2Dtest.exe

If it passes all the test, then you should be able to use it.

 

I presume that you are using multiple USB disks.  If so, one possible cause of your problem is that you have disks with the same diskid.  Check the diskids and change them if necessary using the procedure in my blog below

https://www-secure.symantec.com/connect/blogs/chan...

Also, if you are rotating your USB disks, make sure that you are using at least BE 2010 R2 and see my article below on how to configure them

https://www-secure.symantec.com/connect/articles/h...

Ken Bryner's picture

PKH - thank you for your reply. I will try the B2Dtest shortly. As far as disks having the same disk ID I don't think that's it since my problem started with the very first disk, so there wouldn't have been anything else to be a duplicate. I have also previously seen both your blog and the article on rotating disks and used those as a roadmap for how I configured - I thought they were quite helpful but my results haven't been.

pkh's picture

BE tracks disks by their diskids so when you decipher your B2D folders you would have already used them and confused BE

Ken Bryner's picture

Below are the results of the B2DTEST run. I see one Warning message but it looks like everything else Passed. I would have no problem with starting the entire process over if you think that would be helpful, but if I do I want to make sure that I'm doing everything needed to reset everything. Here's the B2DTEST log 12/30/13 14:34:04 ------------------------------------------------------------- 12/30/13 14:34:04 Symantec Backup Exec B2D Compatibility Test 12/30/13 14:34:04 Build 13.0.5204 12/30/13 14:34:04 Copyright (C) 2011 Symantec Corporation. All rights reserved. 12/30/13 14:34:04 12/30/13 14:34:04 This tool can take up to several hours to complete. The 12/30/13 14:34:05 amount of time it takes is dependent on the host computer as 12/30/13 14:34:05 well as the underlying appliance technology. It is 12/30/13 14:34:05 recommend that this tool be run at a time when there will be 12/30/13 14:34:05 minimal impact on business operations. 12/30/13 14:34:05 12/30/13 14:34:05 For the tool to run successfully, the target location of the 12/30/13 14:34:05 test must contain at least 4,339,073,024 bytes of available 12/30/13 14:34:05 space. Furthermore, any credentials supplied must have 12/30/13 14:34:05 sufficient privileges to create, read, write, and delete 12/30/13 14:34:05 directories and files on the appliance. 12/30/13 14:34:05 12/30/13 14:34:05 Further information about this tool can be found online at 12/30/13 14:34:05 the Symantec product support site: 12/30/13 14:34:05 http://entsupport.symantec.com/umi/v-275-10000 12/30/13 14:34:13 Test Parameters: 12/30/13 14:34:13 Make : UNKNOWN 12/30/13 14:34:13 Model : UNKNOWN 12/30/13 14:34:13 Firmware: UNKNOWN 12/30/13 14:34:13 Location: F:\B2DTestDir 12/30/13 14:34:13 Username: Current User (FNB\dj092412) 12/30/13 14:34:13 12/30/13 14:34:13 File Count : 10,000 files 12/30/13 14:34:13 Buffer size : 65,536 bytes 12/30/13 14:34:14 Mapped file size: 1,048,576 bytes 12/30/13 14:34:14 IO File Size : 4,296,015,872 bytes 12/30/13 14:34:14 Required Space : 4,339,073,024 bytes 12/30/13 14:34:14 12/30/13 14:34:14 Create Directory 12/30/13 14:34:14 ===> PASSED 12/30/13 14:34:14 Disk Space 12/30/13 14:34:14 ===> PASSED 12/30/13 14:34:14 Volume Information 12/30/13 14:34:14 ===> PASSED 12/30/13 14:34:14 Query DOS Devices 12/30/13 14:34:14 TRACE: DOSDEVICE: S: 12/30/13 14:34:14 TRACE: DOSDEVICE: Global 12/30/13 14:34:14 TRACE: DOSDEVICE: U: 12/30/13 14:34:15 TRACE: DOSDEVICE: K: 12/30/13 14:34:15 TRACE: DOSDEVICE: N: 12/30/13 14:34:15 TRACE: DOSDEVICE: D: 12/30/13 14:34:15 TRACE: DOSDEVICE: USB#ROOT_HUB#4&2436c0bc&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:15 TRACE: DOSDEVICE: STORAGE#Volume#1&30a96598&0&GptPartition{140c8968-2569-426b-9eb1-0f142d89076b}#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:15 TRACE: DOSDEVICE: NDIS 12/30/13 14:34:15 TRACE: DOSDEVICE: DISPLAY1 12/30/13 14:34:15 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_1079&SUBSYS_117A8086&REV_03#5&6dba692&0&110210#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:15 TRACE: DOSDEVICE: Root#TM_CFWMP#0002#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:15 TRACE: DOSDEVICE: Scsi3: 12/30/13 14:34:15 TRACE: DOSDEVICE: USB#ROOT_HUB#4&b5e51ca&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:15 TRACE: DOSDEVICE: DISPLAY2 12/30/13 14:34:15 TRACE: DOSDEVICE: Root#MS_PPPOEMINIPORT#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:16 TRACE: DOSDEVICE: DmIoDaemon 12/30/13 14:34:16 TRACE: DOSDEVICE: Ip 12/30/13 14:34:16 TRACE: DOSDEVICE: DISPLAY3 12/30/13 14:34:16 TRACE: DOSDEVICE: PCI#VEN_9005&DEV_801D&SUBSYS_618015D9&REV_10#5&31fda43b&0&100010#{2accfe60-c130-11d2-b082-00a0c91efb8b} 12/30/13 14:34:16 TRACE: DOSDEVICE: E: 12/30/13 14:34:16 TRACE: DOSDEVICE: TpFilter 12/30/13 14:34:16 TRACE: DOSDEVICE: Z: 12/30/13 14:34:16 TRACE: DOSDEVICE: WMIAdminDevice 12/30/13 14:34:16 TRACE: DOSDEVICE: PCI#VEN_1033&DEV_0194&SUBSYS_FFFFFFFF&REV_04#4&253db27d&0&0020#{ac051b02-603b-4b3c-b14b-95c9268de081} 12/30/13 14:34:16 TRACE: DOSDEVICE: USB#Vid_413c&Pid_2005#5&8550ee6&0&2#{a5dcbf10-6530-11d2-901f-00c04fb951ed} 12/30/13 14:34:16 TRACE: DOSDEVICE: TmComm 12/30/13 14:34:16 TRACE: DOSDEVICE: IPSECDev 12/30/13 14:34:17 TRACE: DOSDEVICE: HID#Vid_413c&Pid_2005#6&172fd906&0&0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd} 12/30/13 14:34:17 TRACE: DOSDEVICE: DISPLAY4 12/30/13 14:34:17 TRACE: DOSDEVICE: Root#MS_NDISWANIP#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:17 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_24D7&SUBSYS_618015D9&REV_02#3&61aaa01&0&EA#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:17 TRACE: DOSDEVICE: NDPROXY 12/30/13 14:34:17 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_1079&SUBSYS_117A8086&REV_03#5&6dba692&0&110210#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:17 TRACE: DOSDEVICE: Scsi4: 12/30/13 14:34:17 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_24DE&SUBSYS_618015D9&REV_02#3&61aaa01&0&EB#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:17 TRACE: DOSDEVICE: USBSTOR#Disk&Ven_Seagate&Prod_Expansion_Desk&Rev_0711#NA4MGWWW&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:17 TRACE: DOSDEVICE: RpcXdr 12/30/13 14:34:17 TRACE: DOSDEVICE: {6BBDDED2-5698-4865-BF99-3D5EA49FA928} 12/30/13 14:34:17 TRACE: DOSDEVICE: Root#MS_NDISWANATALK#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:17 TRACE: DOSDEVICE: RdpDrDvMgr 12/30/13 14:34:18 TRACE: DOSDEVICE: Tape0 12/30/13 14:34:18 TRACE: DOSDEVICE: TM_CFW 12/30/13 14:34:18 TRACE: DOSDEVICE: F: 12/30/13 14:34:18 TRACE: DOSDEVICE: WMIDataDevice 12/30/13 14:34:18 TRACE: DOSDEVICE: COM1 12/30/13 14:34:18 TRACE: DOSDEVICE: Scsi5: 12/30/13 14:34:18 TRACE: DOSDEVICE: STORAGE#Volume#1&30a96598&0&Signature8C808C7Offset7E00Length500146800#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:18 TRACE: DOSDEVICE: COM2 12/30/13 14:34:18 TRACE: DOSDEVICE: HID#Vid_046d&Pid_c018#6&1c1d029a&0&0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd} 12/30/13 14:34:18 TRACE: DOSDEVICE: PIPE 12/30/13 14:34:18 TRACE: DOSDEVICE: UNC 12/30/13 14:34:18 TRACE: DOSDEVICE: SCSI#Disk&Ven_AMCC&Prod_9550SX-16ML&Rev_3.04#6&1b23e0d2&0&000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:19 TRACE: DOSDEVICE: VsapiNt 12/30/13 14:34:19 TRACE: DOSDEVICE: Root#TM_CFWMP#0002#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:19 TRACE: DOSDEVICE: Root#MS_PTIMINIPORT#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:19 TRACE: DOSDEVICE: {17AA9C18-AC5A-4811-BF6E-ED9113AD6845} 12/30/13 14:34:19 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_24D2&SUBSYS_618015D9&REV_02#3&61aaa01&0&E8#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:19 TRACE: DOSDEVICE: HCD0 12/30/13 14:34:19 TRACE: DOSDEVICE: Tcp 12/30/13 14:34:19 TRACE: DOSDEVICE: IDE#CdRomSONY_CD-RW__CRX850E_____________________5YK3____#5&a95c4d7&0&0.0.0#{1186654d-47b8-48b9-beb9-7df113ae3c67} 12/30/13 14:34:19 TRACE: DOSDEVICE: {ED9E5DA4-0D84-4C5B-9DFC-7600CB23EC3F} 12/30/13 14:34:19 TRACE: DOSDEVICE: FltMgrMsg 12/30/13 14:34:19 TRACE: DOSDEVICE: USB#Vid_0bc2&Pid_3320#NA4MGWWW#{a5dcbf10-6530-11d2-901f-00c04fb951ed} 12/30/13 14:34:19 TRACE: DOSDEVICE: NfsSvr 12/30/13 14:34:19 TRACE: DOSDEVICE: LCD 12/30/13 14:34:19 TRACE: DOSDEVICE: HCD1 12/30/13 14:34:20 TRACE: DOSDEVICE: Root#MS_PTIMINIPORT#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:20 TRACE: DOSDEVICE: Volume{a09ceb51-27ff-11db-b29c-00304877f23f} 12/30/13 14:34:20 TRACE: DOSDEVICE: PhysicalDrive0 12/30/13 14:34:20 TRACE: DOSDEVICE: NfsRdr 12/30/13 14:34:20 TRACE: DOSDEVICE: PRN 12/30/13 14:34:20 TRACE: DOSDEVICE: EraserCtrlDrv 12/30/13 14:34:20 TRACE: DOSDEVICE: HCD2 12/30/13 14:34:20 TRACE: DOSDEVICE: PCI#VEN_13C1&DEV_1003&SUBSYS_100313C1&REV_00#5&31fda43b&0&180010#{2accfe60-c130-11d2-b082-00a0c91efb8b} 12/30/13 14:34:20 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_24D4&SUBSYS_618015D9&REV_02#3&61aaa01&0&E9#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:20 TRACE: DOSDEVICE: FDC#GENERIC_FLOPPY_DRIVE#6&297d0be5&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:20 TRACE: DOSDEVICE: PhysicalDrive1 12/30/13 14:34:20 TRACE: DOSDEVICE: fsWrap 12/30/13 14:34:20 TRACE: DOSDEVICE: HCD3 12/30/13 14:34:20 TRACE: DOSDEVICE: CdRom0 12/30/13 14:34:20 TRACE: DOSDEVICE: TpFilterAppQueue 12/30/13 14:34:20 TRACE: DOSDEVICE: PhysicalDrive2 12/30/13 14:34:20 TRACE: DOSDEVICE: HCD4 12/30/13 14:34:20 TRACE: DOSDEVICE: Root#MS_PPTPMINIPORT#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:20 TRACE: DOSDEVICE: sisCDO 12/30/13 14:34:20 TRACE: DOSDEVICE: SCSI#Sequential&Ven_HP&Prod_Ultrium_4-SCSI&Rev_W53H#6&bb1bc89&0&010#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:20 TRACE: DOSDEVICE: PCI#VEN_1033&DEV_0194&SUBSYS_FFFFFFFF&REV_04#4&253db27d&0&0020#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:21 TRACE: DOSDEVICE: PhysicalDrive3 12/30/13 14:34:21 TRACE: DOSDEVICE: ACPI#FixedButton#2&daba3ff&0#{4afa3d53-74a7-11d0-be5e-00a0c9062857} 12/30/13 14:34:21 TRACE: DOSDEVICE: ACPI#PNP0501#1#{86e0d1e0-8089-11d0-9ce4-08003e301f73} 12/30/13 14:34:21 TRACE: DOSDEVICE: PCI#VEN_1002&DEV_4752&SUBSYS_80081002&REV_27#4&3a321f38&0&08F0#{5b45201d-f2f2-4f3b-85bb-30ff1f953599} 12/30/13 14:34:21 TRACE: DOSDEVICE: Volume{d9c9806f-69bd-11e3-b5fb-00304877f23f} 12/30/13 14:34:21 TRACE: DOSDEVICE: {C1846FA4-705C-431C-9108-D167ABA63CFB} 12/30/13 14:34:21 TRACE: DOSDEVICE: STORAGE#Volume#1&30a96598&0&Signature8C808C7Offset50014E600Length27FCBB200#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:21 TRACE: DOSDEVICE: Portmap 12/30/13 14:34:21 TRACE: DOSDEVICE: IDE#CdRomSONY_CD-RW__CRX850E_____________________5YK3____#5&a95c4d7&0&0.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:21 TRACE: DOSDEVICE: {A944C4EE-7A51-40F0-AAF6-83FBD1D03C35} 12/30/13 14:34:21 TRACE: DOSDEVICE: NDISWANATALK 12/30/13 14:34:21 TRACE: DOSDEVICE: ACPI#GenuineIntel_-_x86_Family_15_Model_4#_0#{97fadb10-4e33-40ae-359c-8bef029dbdd0} 12/30/13 14:34:21 TRACE: DOSDEVICE: HCD9 12/30/13 14:34:21 TRACE: DOSDEVICE: PCI#VEN_9005&DEV_801D&SUBSYS_618015D9&REV_10#5&31fda43b&0&110010#{2accfe60-c130-11d2-b082-00a0c91efb8b} 12/30/13 14:34:22 TRACE: DOSDEVICE: ACPI#PNP0501#1#{4d36e978-e325-11ce-bfc1-08002be10318} 12/30/13 14:34:22 TRACE: DOSDEVICE: {470C29FB-C8C9-44EE-893F-05B557A64DCE} 12/30/13 14:34:22 TRACE: DOSDEVICE: Root#MS_PPPOEMINIPORT#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:22 TRACE: DOSDEVICE: SCSI#Disk&Ven_AMCC&Prod_9550SX-4LP&Rev_3.04#6&a59d641&0&000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:22 TRACE: DOSDEVICE: IDE#CdRomSONY_CD-RW__CRX850E_____________________5YK3____#5&a95c4d7&0&0.0.0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:22 TRACE: DOSDEVICE: MountPointManager 12/30/13 14:34:22 TRACE: DOSDEVICE: Volume{004dedd5-27ff-11db-a633-806e6f6e6963} 12/30/13 14:34:22 TRACE: DOSDEVICE: NUSB3#ROOT_HUB30#5&343b9e33&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:22 TRACE: DOSDEVICE: INTELPRO_{9EA74660-A0CA-45E5-97C3-B9C6808913D2} 12/30/13 14:34:22 TRACE: DOSDEVICE: Root#MS_NDISWANIP#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:22 TRACE: DOSDEVICE: {EEA8072B-4D4D-4FA7-B892-259B4D1C6D57} 12/30/13 14:34:22 TRACE: DOSDEVICE: DmConfig 12/30/13 14:34:22 TRACE: DOSDEVICE: kapfa 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#MS_L2TPMINIPORT#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:23 TRACE: DOSDEVICE: USB#ROOT_HUB#4&12cae30b&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:23 TRACE: DOSDEVICE: NUSB3#ROOT_HUB30#5&343b9e33&0#{c7426f31-6b8e-47d5-bae8-35faf7ff53d9} 12/30/13 14:34:23 TRACE: DOSDEVICE: WanArp 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#ftdisk#0000#{53f5630e-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#MS_L2TPMINIPORT#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:23 TRACE: DOSDEVICE: DmTrace 12/30/13 14:34:23 TRACE: DOSDEVICE: PCI#VEN_13C1&DEV_1003&SUBSYS_100313C1&REV_00#5&55f0281&0&080030#{2accfe60-c130-11d2-b082-00a0c91efb8b} 12/30/13 14:34:23 TRACE: DOSDEVICE: A: 12/30/13 14:34:23 TRACE: DOSDEVICE: USB#ROOT_HUB20#4&2c29c3e1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#dmio#0000#{53f5630e-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#TM_CFWMP#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#TM_CFWMP#0003#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:23 TRACE: DOSDEVICE: Root#SYSTEM#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:24 TRACE: DOSDEVICE: NDISWANIP 12/30/13 14:34:24 TRACE: DOSDEVICE: Volume{004dedd6-27ff-11db-a633-806e6f6e6963} 12/30/13 14:34:24 TRACE: DOSDEVICE: PCI#VEN_8086&DEV_24DD&SUBSYS_618015D9&REV_02#3&61aaa01&0&EF#{3abf6f2d-71c4-462a-8a92-1e6861e6af27} 12/30/13 14:34:24 TRACE: DOSDEVICE: Root#TM_CFWMP#0000#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:24 TRACE: DOSDEVICE: Root#TM_CFWMP#0003#{cac88484-7515-4c03-82e6-71a87abac361} 12/30/13 14:34:24 TRACE: DOSDEVICE: Scsi0: 12/30/13 14:34:24 TRACE: DOSDEVICE: STORAGE#Volume#1&30a96598&0&SignatureBEB52742Offset100000LengthB1F656000#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:24 TRACE: DOSDEVICE: Root#MS_NDISWANATALK#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:24 TRACE: DOSDEVICE: Volume{004dedd7-27ff-11db-a633-806e6f6e6963} 12/30/13 14:34:24 TRACE: DOSDEVICE: TMFilter 12/30/13 14:34:24 TRACE: DOSDEVICE: ACPI#PNP0501#0#{4d36e978-e325-11ce-bfc1-08002be10318} 12/30/13 14:34:24 TRACE: DOSDEVICE: {9EA74660-A0CA-45E5-97C3-B9C6808913D2} 12/30/13 14:34:24 TRACE: DOSDEVICE: Root#SYSTEM#0000#{4747b320-62ce-11cf-a5d6-28db04c10000} 12/30/13 14:34:25 TRACE: DOSDEVICE: Root#MS_PPTPMINIPORT#0000#{ad498944-762f-11d0-8dcb-00c04fc3358c} 12/30/13 14:34:25 TRACE: DOSDEVICE: PTILINK1 12/30/13 14:34:25 TRACE: DOSDEVICE: Volume{a09ceb4c-27ff-11db-b29c-00304877f23f} 12/30/13 14:34:25 TRACE: DOSDEVICE: NDISTAPI 12/30/13 14:34:25 TRACE: DOSDEVICE: NdisWan 12/30/13 14:34:25 TRACE: DOSDEVICE: IPMULTICAST 12/30/13 14:34:25 TRACE: DOSDEVICE: PTILINK2 12/30/13 14:34:25 TRACE: DOSDEVICE: DmLoader 12/30/13 14:34:25 TRACE: DOSDEVICE: SCSI2MediumChanger 12/30/13 14:34:26 TRACE: DOSDEVICE: Scsi1: 12/30/13 14:34:26 TRACE: DOSDEVICE: Shadow 12/30/13 14:34:26 TRACE: DOSDEVICE: SCSI#Disk&Ven_AMCC&Prod_9550SX-4LP&Rev_3.04#6&a59d641&0&001#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:26 TRACE: DOSDEVICE: PTILINK3 12/30/13 14:34:26 TRACE: DOSDEVICE: Pscan 12/30/13 14:34:26 TRACE: DOSDEVICE: FtControl 12/30/13 14:34:26 TRACE: DOSDEVICE: ACPI#PNP0C0C#3&61aaa01&0#{4afa3d53-74a7-11d0-be5e-00a0c9062857} 12/30/13 14:34:26 TRACE: DOSDEVICE: FltMgr 12/30/13 14:34:26 TRACE: DOSDEVICE: C: 12/30/13 14:34:26 TRACE: DOSDEVICE: MAILSLOT 12/30/13 14:34:26 TRACE: DOSDEVICE: USB#Vid_046d&Pid_c018#5&8550ee6&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed} 12/30/13 14:34:26 TRACE: DOSDEVICE: AUX 12/30/13 14:34:27 TRACE: DOSDEVICE: Volume{140c8968-2569-426b-9eb1-0f142d89076b} 12/30/13 14:34:27 TRACE: DOSDEVICE: USB#ROOT_HUB#4&423a768&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} 12/30/13 14:34:27 TRACE: DOSDEVICE: GLOBALROOT 12/30/13 14:34:27 TRACE: DOSDEVICE: Ndisuio 12/30/13 14:34:27 TRACE: DOSDEVICE: Root#RDP_MOU#0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd} 12/30/13 14:34:27 TRACE: DOSDEVICE: NUL 12/30/13 14:34:27 TRACE: DOSDEVICE: ACPI#PNP0501#0#{86e0d1e0-8089-11d0-9ce4-08003e301f73} 12/30/13 14:34:27 TRACE: DOSDEVICE: ACPI#GenuineIntel_-_x86_Family_15_Model_4#_1#{97fadb10-4e33-40ae-359c-8bef029dbdd0} 12/30/13 14:34:27 TRACE: DOSDEVICE: Scsi2: 12/30/13 14:34:27 TRACE: DOSDEVICE: STORAGE#Volume#1&30a96598&0&Signature90AA70A0Offset800000Length2BAA0C72000#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:27 TRACE: DOSDEVICE: tmtdi 12/30/13 14:34:27 TRACE: DOSDEVICE: Root#RDP_KBD#0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd} 12/30/13 14:34:27 TRACE: DOSDEVICE: FDC#GENERIC_FLOPPY_DRIVE#6&297d0be5&0&0#{53f56311-b6bf-11d0-94f2-00a0c91efb8b} 12/30/13 14:34:27 TRACE: DOSDEVICE: DmInfo 12/30/13 14:34:27 TRACE: DOSDEVICE: MediumChanger0 12/30/13 14:34:28 ===> PASSED 12/30/13 14:34:28 Traverse Volume Info 12/30/13 14:34:28 TRACE: Volume: \\?\Volume{004dedd5-27ff-11db-a633-806e6f6e6963}\ 12/30/13 14:34:28 TRACE: Device: \Device\HarddiskVolume1 12/30/13 14:34:28 TRACE: No mount points detected 12/30/13 14:34:28 TRACE: Volume: \\?\Volume{a09ceb4c-27ff-11db-b29c-00304877f23f}\ 12/30/13 14:34:28 TRACE: Device: \Device\HarddiskVolume2 12/30/13 14:34:29 ===> WARNING - FindFirstVolumeMountPoint() failed: (0x3) The system cannot find the path specified. 12/30/13 14:34:29 Memory Mapped Files 12/30/13 14:34:29 TRACE: Initialize memory map 12/30/13 14:34:29 TRACE: Verify memory map 12/30/13 14:34:29 ===> PASSED 12/30/13 14:34:29 Reparse Points 12/30/13 14:34:29 TRACE: Volume supports reparse points 12/30/13 14:34:29 ===> PASSED 12/30/13 14:34:30 Sparse Files 12/30/13 14:34:30 TRACE: Volume supports sparse files 12/30/13 14:34:30 ===> PASSED 12/30/13 14:34:30 B2D Pre-allocation 12/30/13 14:34:30 TRACE: Positioning file pointer 12/30/13 14:34:30 TRACE: Writing a single buffer to extend file 12/30/13 14:38:35 TRACE: Setting end of file 12/30/13 14:38:35 ===> PASSED 12/30/13 14:38:35 Random IO 12/30/13 14:38:35 TRACE: Seeking to offset 0 12/30/13 14:38:35 TRACE: Writing 67108864 bytes to file 12/30/13 14:38:36 TRACE: Seeking to offset 0 12/30/13 14:38:36 TRACE: Reading 67108864 bytes from file 12/30/13 14:38:36 TRACE: Testing end of file 12/30/13 14:38:36 TRACE: Seeking to offset 1048576 12/30/13 14:38:36 TRACE: Reading 1048576 bytes from file 12/30/13 14:38:36 TRACE: Writing 1048576 bytes to file 12/30/13 14:38:36 TRACE: Seeking to offset 67108864 12/30/13 14:38:36 TRACE: Writing 655360 bytes to file 12/30/13 14:38:36 TRACE: Seeking to offset 67108864 12/30/13 14:38:36 TRACE: Reading 655360 bytes from file 12/30/13 14:38:36 TRACE: Testing end of file 12/30/13 14:38:37 TRACE: Seeking to offset 1048576 12/30/13 14:38:37 TRACE: Setting end of file 12/30/13 14:38:37 TRACE: Testing end of file 12/30/13 14:38:37 TRACE: Seeking to offset 0 12/30/13 14:38:37 TRACE: Reading 1048576 bytes from file 12/30/13 14:38:37 TRACE: Writing 1048576 bytes to file 12/30/13 14:38:37 TRACE: Testing end of file 12/30/13 14:38:37 TRACE: Seeking to offset 0 12/30/13 14:38:37 TRACE: Reading 2097152 bytes from file 12/30/13 14:38:37 TRACE: Testing end of file 12/30/13 14:38:37 TRACE: Seeking to offset 0 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:37 TRACE: Skipping 131072 bytes 12/30/13 14:38:37 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping 131072 bytes 12/30/13 14:38:38 TRACE: Seeking to offset 2031616 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 TRACE: Reading 65536 bytes from file 12/30/13 14:38:38 TRACE: Skipping -131072 bytes 12/30/13 14:38:38 ===> PASSED 12/30/13 14:38:38 Default B2D Configuration 12/30/13 14:38:38 TRACE: Writing to file 12/30/13 14:41:05 TRACE: Reading from file 12/30/13 14:44:14 ===> PASSED 12/30/13 14:44:14 Read buffer B2D Configuration 12/30/13 14:44:14 TRACE: Writing to file 12/30/13 14:47:26 TRACE: Reading from file 12/30/13 14:50:31 ===> PASSED 12/30/13 14:50:32 No write buffering B2D Configuration 12/30/13 14:50:32 TRACE: Writing to file 12/30/13 14:54:29 TRACE: Reading from file 12/30/13 14:58:24 ===> PASSED 12/30/13 14:58:27 File Handles 12/30/13 15:06:43 ===> PASSED 12/30/13 15:06:44 Cleanup Directory 12/30/13 15:06:47 TRACE: Skipping entry . 12/30/13 15:06:48 TRACE: Skipping entry .. 12/30/13 15:11:31 ===> PASSED 12/30/13 15:11:31 12/30/13 15:11:32 Total Tests Run: 15 12/30/13 15:11:32 Passed: 14 12/30/13 15:11:33 Failed: 0 12/30/13 15:11:33 Warned: 1 12/30/13 15:11:34 12/30/13 15:11:34 TRACE: 12/30/13 15:11:34 TRACE: Functions called: 12/30/13 15:11:34 TRACE: ----------------- 12/30/13 15:11:34 TRACE: CloseHandle 10010 12/30/13 15:11:34 TRACE: CreateDirectory 1 12/30/13 15:11:34 TRACE: CreateFile 10010 12/30/13 15:11:34 TRACE: CreateFileMapping 1 12/30/13 15:11:34 TRACE: DeleteFile 10002 12/30/13 15:11:35 TRACE: DeviceIoControl 2 12/30/13 15:11:35 TRACE: FindFirstFile 1 12/30/13 15:11:35 TRACE: FindFirstVolume 1 12/30/13 15:11:35 TRACE: FindFirstVolumeMountPoint 2 12/30/13 15:11:35 TRACE: FindNextFile 10004 12/30/13 15:11:35 TRACE: FindNextVolume 1 12/30/13 15:11:35 TRACE: FlushFileBuffers 5 12/30/13 15:11:35 TRACE: GetCompressedFileSize 2 12/30/13 15:11:35 TRACE: GetDiskFreeSpaceEx 1 12/30/13 15:11:35 TRACE: GetFileAttributes 2 12/30/13 15:11:35 TRACE: GetFileSizeEx 1 12/30/13 15:11:35 TRACE: GetVolumeInformation 3 12/30/13 15:11:35 TRACE: GetVolumePathName 3 12/30/13 15:11:35 TRACE: MapViewOfFile 1 12/30/13 15:11:35 TRACE: QueryDosDevice 3 12/30/13 15:11:36 TRACE: ReadFile 197781 12/30/13 15:11:36 TRACE: RemoveDirectory 1 12/30/13 15:11:36 TRACE: SetEndOfFile 2 12/30/13 15:11:36 TRACE: SetFilePointer 33 12/30/13 15:11:36 TRACE: SetFilePointerEx 1 12/30/13 15:11:36 TRACE: UnmapViewOfFile 1 12/30/13 15:11:36 TRACE: WriteFile 197724 12/30/13 15:11:36 TRACE: 12/30/13 15:11:36 12/30/13 15:11:37 Final Analysis: 12/30/13 15:11:37 --------------- 12/30/13 15:11:38 Create Directory - PASSED 12/30/13 15:11:39 Disk Space - PASSED 12/30/13 15:11:39 Volume Information - PASSED 12/30/13 15:11:40 Query DOS Devices - PASSED 12/30/13 15:11:40 Traverse Volume Info - WARNING - FindFirstVolumeMountPoint() failed: (0x3) The system cannot find the path specified. 12/30/13 15:11:41 Memory Mapped Files - PASSED 12/30/13 15:11:41 Reparse Points - PASSED 12/30/13 15:11:42 Sparse Files - PASSED 12/30/13 15:11:43 B2D Pre-allocation - PASSED 12/30/13 15:11:43 Random IO - PASSED 12/30/13 15:11:44 Default B2D Configuration - PASSED 12/30/13 15:11:44 Read buffer B2D Configuration - PASSED 12/30/13 15:11:45 No write buffering B2D Configuration - PASSED 12/30/13 15:11:46 File Handles - PASSED 12/30/13 15:11:47 Cleanup Directory - PASSED 12/30/13 15:11:48 12/30/13 15:11:49 One or more of the test have completed with warnings. 12/30/13 15:11:49 Backup Exec should be compatible with the appliance; however, 12/30/13 15:11:50 some features or functions may not be available. 12/30/13 15:11:50 12/30/13 15:11:50 The results of this test have been placed into the following 12/30/13 15:11:51 log file: 12/30/13 15:11:51 12/30/13 15:11:52 C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\B2DTest.log 12/30/13 15:11:52 12/30/13 15:11:53 Please include this log file in any communication with your 12/30/13 15:11:54 vendor or Symantec Technical Support. 12/30/13 15:11:54 12/30/13 15:11:55 If you have any additional questions please review the 12/30/13 15:11:55 knowledge base article for this tool online at the Symantec 12/30/13 15:11:56 product support site: 12/30/13 15:11:56 http://entsupport.symantec.com/umi/v-275-10000

Moe Howard's picture

There are two methods for creating backup to disk folder in BE2010 and previous versions back to v10d:

Backup to Disk

Removable Backup to Disk

The top method is for disks that are not defined as removable by the Operating System. This would include an external hard drive that I assume is the Seagate drive you are using. The bottom method is for disks that are defined as removable by the Operating System. This would include the RDX drive offered by many vendors or the Quantum GoVault if you are familiar with that one.

The BE app does not expect the Backup to Disk device to ever be disconnected but if it is, it will offline the drive. However BE expects a Removable Backup to Disk device may be here one moment, gone the next, and then back again. It was coded to handle this much like media in a tape drive.

Unfortunately BE2010 allows you to create a Removable Backup to Disk folder on a non-removable drives such as a USB attached HDD...but it is not recommended.

I do not see a problem with using the Seagate drive as a Backup to Disk folder in BE. If you do not configure it as a Removable Backup to Disk folder in BE then you should no problem with backups and restores...aside from unforeseem hardware issues and the like.

pkh's picture

The BE app does not expect the Backup to Disk device to ever be disconnected but if it is, it will offline the drive.

This is not fatal.  When the disk is connect again, it is easy to make it online.  From BE 2010 R2 onwards, this is action is automatic for USB and eSata disks.  BE will be notified by the OS when the disk in plugged in.