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BE2012 - Added server, does not show up in list

Created: 21 Aug 2012 • Updated: 22 Aug 2012 | 5 comments
This issue has been solved. See solution.

BE 2012 - 14.0 Rev. 1798

O/S - WIndows Server 2008 R2

Greetings.  I have about 11 servers defined in my server list.  A few Linux (RH), and the rest Windows servers on a domain.  I added a new windows server that is only in a workgroup via BE Button -> Install & Licensing -> Install Agents and BE......  Went through the normal stuff, added the server info, local account info, etc.  It ran, completed (successfully), and I closed the wizard.

Now, it is not showing up in the list of servers.  I right-clicked in the window (Backup and Restore view), did an Add Server, ran through the wizard, created a new login account since this is a workgroup server, it completed successfully (nice green check-mark), but no server shows up.  Any ideas?



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Backup_Exec's picture


For the server which is not showing in backup restore console ,please log on to that remote server and then check for remote agent utility by going to start all programs-symantec-remote agent-utility

Once you open that ,please click on publishing tab and then click on change settings and then enter fully qualified name of media server and enter the user name and password that in the below field and then click on OK

Once done backup exec should be able to show the server listed in console.



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pkh's picture

1) Since the server is in a workgroup, make sure that it can ping the media server and vice-versa.  You may need to add entries to the Hosts file so that addresses are resolved.

2) If there is a firewall between the domain and that server, make sure that port 10000 is opened both ways.

Sagar Walambe's picture


Any sort and filter options used for listing the servers? the default configuration will list all servers if this has been enabled.

TandyBrands's picture


That did it.  Updated teh information on the publish tab, and it did show up.  I had to put in credentials, same as teh ones I used to install the Backup Exec Server program (domain admin level), I presume that's the only ones that can be used?

Thanks again,


Backup_Exec's picture


Thanks for the update and good to see all working fine



Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.