BE2012 and scheduled duplicate-to-tape jobs not working
this is my first post so a big hello to all the community.
I'm facing a strange problem with BE2012 V-Ray Edition SP3 running on Windows Server 2008 R2 standard with a SAS tape autoloader attached, deduplication option and CASO option active.
On the first managed server i configured several jobs with a D2D2T scheme that backup VMware VMs to a deduplication disk storage, then duplicate them to tape two times.
The jobs are so configured:
- source: several virtual machines (image level backup) using agent for vmware and grt enabled
- destinations: local deduplication disk storage (the same for all jobs)
- first duplicate to tape is linked to previous backup
- second duplicate to tape is scheduled
From monday to friday backup jobs are daily differential, retention 10 hours, linked duplicate to media set #1, source differential
Every saturday jobs are weekly full, retention 5 days, linked duplicate to tape media set #2, source full
Every first tuesday of the month start a scheduled duplicate job to tape media set #3, source full
The problem is the final step, the monthly scheduled duplicate to tape ("Duplicate SAFEBOX" in the attached image). All previous jobs run correctly, but the final step does not run at all, showing only the message "Ready;The Backup Exec Server that the catalog requested is not available to process this job." in the job view (second attached image). No alerts, no job reports, nothing. The task simply does not run.
It's the same if i try to left click on the duplicate job and select "run now", the job doesn't run showing the same message.
But if i browse the deduplication disk storage, select job history view, select the last full backup, left click and select "duplicate" then BE create a new duplicate job that runs correctly.
I've already opened a support ticket but the technical support has not been very helpful so far
I really can't explain this behaviour, how can i solve this strange problem?
Thanks in advance