BE2012 only uses 2 tape drives in Virtual Tape Library.
Our BE2012 connected with physical and vitual tape library (8 drives), we backup the data to VTL daily and export the monthly backup set to physical tape.
We've updated the BE2012 with Service 1a two weeks ago, everything goes fine.
OS: Windows 2008 R2
Physical Library: Hewlett Packard MSL G3 Series Library. 2 slot
Virtual Tape Library: DataDomain DD670, 8 drives
No specific drives selected in all backup jobs, we checked all the drives in VTL.
Last week, we encountered an issue about BE2012. the BE2012 only uses 2 drives only in VTL. Hence some of backup jobs keep queued and wait until the one of first two backup jobs completed. And the job status report "Ready no idle devices are available...."
We've called the support last Friday, and they finally replied me yesterday, what they did is try to remove the Windows Driver "Hewlett Packard MSL G3 Series Library" and use "Unknown Medium Changer" under "Device Manager" AND send me an email about close this case!
After checking backup job run on yesterday, the same issue happened.
This morning, I've tried to remove that VTL, restart server again. BE2012 recognized the VTL and we configurated it again.
When we try to inventory the tapes in VTL, the BE2012 inventory process still use 2 drives in VTL.
Anyone have idea about this?
Now we have to move two backup jobs which takes over 12 hour backup to BE2010 server, however, this is only a short term solution for us.
BE2012 gives me a lot of time on troubleshooting and calling Symantec support. I miss BE2010!