BE2012 SBE cannot install Agent for Applications and Databases
I am working on an issue that has become pretty frustrating. We were using BE2010 on Small Business Server 2011 and had backups running pretty smoothly throughout.
Went to upgrade to BE2012 and ran into what sounds like a very specific problem that Symantec has addressed in a KB article. The only problem is the KB article's solution does not seem to work. I have spoken to support on the phone and they suggested the same KB article but when I went to follow those instructions after hours when I could reboot the server freely I found that those instructions did not solve the issue.
Here is what happened:
Went to upgrade BE2010 with BE2012 by running the BE2012 installer. At the time I thought I was installing the proper serial numbers but in fact I was only installing the maintenance keys and not the actual product keys. So the BE2012 install went fine but BE2012 was in TRIAL mode. I didn't think much of it at the time. I had some trouble getting the product keys but eventually I ended up tracking them down and getting them imported then running the options installer again and getting the product "properly licensed."
I ran my first backup after the upgrade and received the error: "V-29-57344-4609 - For this operation, the Backup Exec Virtual File Filter (VFF) driver must be installed on the Backup Exec server. The VFF driver is installed ..."
Went to look into that error and found a KB article that seemed to sum up my problem easily: http://www.symantec.com/business/support/index?page=content&id=TECH184281.
I was a little peeved that I might have to reinstall all of Backup Exec because I installed BE2012 originally in trial mode so I called support to see if they had any suggestions. The technician had me run Live Update which brought my version up to SP1a. I actually orginally thought I had run the installer with 1a already on it because the ISO specifically had the SP1a in the title but I digress...
He tells me to reboot and after the reboot to try and install the option again only this time the option should be "selectable" and not greyed out under the heading "Options NOT available for trial". I complete the reboot go to run the install again and again the Agent for Applications and Databases option is greyed out and I cannot select it. So the update didn't seem to fix it so I ran through all of Workaround option B in the KB article and found again that the option was greyed out under "Options NOT available for trial".
So me thinking the next step is that I really have to uninstall the entire product I do just that. I first save my Data and catalog folders and then complete the entire Solution B again only this time I uninstalled after removing all of the licensing. I even ran a registry cleaner and deleted the exisiting Symantec folder in Program Files between the uninstall and reinstall just to see if I could get rid of all the little bits and pieces of BE before the install so it looked like I was installing BE2012 for the first time.
Started the install up, no license keys listed, enter them in according to the instructions in the KB and still when I get to the options checklist the exact same problem occurs. I cannot check the "Agent for Applications and Databases" as it is still under the heading "Options NOT available for trial" and greyed out.
So I gave up and just tried to install without the option and run a standard backup without selecting my SQL databases or my Exchange Info Store and just selecting the two disks and the System State. That backup again failed. So now I have had two nights with no good backup of my only server and I am starting to regret the decision to try and upgrade to 2012.
Can someone help me get the "Agent for Applications and Databases" option installed for BE2012 SBE installed on my SBS2011 server so I can use the agent to properly backup my Exchange and SQL? This can only be done if the Virtual File Filter driver is installed and apparently the only way to install it is to install the "Agent for Applications and Databases".
If you need more details about the problem please let me know. I figured I would post this problem on the forum to see if anyone has any better ideas than what I have already been given or tried to come up with on my own.