Video Screencast Help


Created: 18 Dec 2012 • Updated: 10 Feb 2013 | 2 comments
ElGringo's picture
This issue has been solved. See solution.


I wish to login (thru mstsc) to BE3600R2 appliance in order to troubleshoot some dns issue or/and add entries to etc\hosts file.

Basically the BE3600R2 appliance is a Windows Server, so I guess it is possible ...

Many thanks !

Comments 2 CommentsJump to latest comment

CraigV's picture is a Windows-based server but severely locked down! Only Symantec support can enable this for you, so log a call with them to do so!


Alternative ways to access Backup Exec Technical Support:

Sethumohan's picture


Craig is absolutely right.

An mstsc shall only help to create a RDP shortcut on the administration workstation.

An alternative way;

Check the IP address of the BE3600 Applaince.

Login to the Web GUI; https://<IP_address_appliance>

Check the attached Getting Started Guide - BE3600 R2 for the Web GUI access procedures.

Best Wishes.

BackupExec_3600R2_Getting_Started_en[1].pdf 1.6 MB