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  • 1.  Been hit with a trojan and now my icons, start bar and explorer are gone

    Posted Sep 07, 2010 05:32 PM
    It seems we've been hit with a nasty trojan and now my desktop icons, my start bar, and even my explorer.exe are gone. I have to use the task manager to access anything and that access is limited. I tried a system restore but unfortunately, it only offered a restore date that included the problems. I am in NO way computer savvy and would greatly appreciate any help. I've been able to update my Norton protection, but my it regularly reports that it is blocking intrusions. I looked in the security history and found that since August 31st there have been several quarantines. I will list them.

    m7931o.dll (Trojan,Gen) on September 07, 2010
    s3ei93179.sys (Hacktool.Rootkit) September 04, 2010
    rbj.exe (Trojan.FakeAV!gen29) September 02,2010
    g1iq31ce (Suspicious.Cloud) August 31,2010 10:49PM
    mrnaosxecw.tmp (Downloader) August 31, 2010 10:48 PM
    hlp.dat (Trojan.Bamital) Augusy 31, 2010 8:49PM
    temp.tmp (Trojan.Bamital!inf) August 31, 2010 8:48PM
    winlogon.exe (Trojan.Bamital!inf) August 31, 2010 8:27PM
    Suspicious.Mystic August 31, 2010 8:26PM

    I appreciate any guidance or help anyone would care to offer. Thank you!

    System : Dell with Windows Xp Pro




  • 2.  RE: Been hit with a trojan and now my icons, start bar and explorer are gone
    Best Answer

    Posted Sep 07, 2010 05:43 PM
    I would suggest you to post your comment on http://community.norton.com/

    A    lso try running Norton Power Eraser once
    from http://security.symantec.com/nbrt/npe.asp?lcid=1033


  • 3.  RE: Been hit with a trojan and now my icons, start bar and explorer are gone

    Posted Sep 08, 2010 10:05 AM

    Try booting to Safe-mode with netowrking, get the latest definitions for your Norton AV.


    Run a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. Perform a full system scan in safe mode.

    If that fails, then give the Power Eraser a try as Vikram suggests.

    Best,
    Thomas