Been hit with a trojan and now my icons, start bar and explorer are gone
It seems we've been hit with a nasty trojan and now my desktop icons, my start bar, and even my explorer.exe are gone. I have to use the task manager to access anything and that access is limited. I tried a system restore but unfortunately, it only offered a restore date that included the problems. I am in NO way computer savvy and would greatly appreciate any help. I've been able to update my Norton protection, but my it regularly reports that it is blocking intrusions. I looked in the security history and found that since August 31st there have been several quarantines. I will list them.
m7931o.dll (Trojan,Gen) on September 07, 2010
s3ei93179.sys (Hacktool.Rootkit) September 04, 2010
rbj.exe (Trojan.FakeAV!gen29) September 02,2010
g1iq31ce (Suspicious.Cloud) August 31,2010 10:49PM
mrnaosxecw.tmp (Downloader) August 31, 2010 10:48 PM
hlp.dat (Trojan.Bamital) Augusy 31, 2010 8:49PM
temp.tmp (Trojan.Bamital!inf) August 31, 2010 8:48PM
winlogon.exe (Trojan.Bamital!inf) August 31, 2010 8:27PM
Suspicious.Mystic August 31, 2010 8:26PM
I appreciate any guidance or help anyone would care to offer. Thank you!
System : Dell with Windows Xp Pro
Comments
I would suggest you to post
I would suggest you to post your comment on http://community.norton.com/
Also try running Norton Power Eraser once
from http://security.symantec.com/nbrt/npe.asp?lcid=1033
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Try booting to Safe-mode with
Try booting to Safe-mode with netowrking, get the latest definitions for your Norton AV.
Run a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. Perform a full system scan in safe mode.
If that fails, then give the Power Eraser a try as Vikram suggests.
Best,
Thomas
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