BESR 8.5.3 - access denied - failed component during install

pat0001's picture
pat0001
November 6th, 2009

I have a couple computers with this error.
un-install - manual delete of "program files/sysmantec" " all users/app data/symantec" regedit /local Machine/software/symantec"    with a re-install produces the same error

Error EC8F1775: An error occurred while starting Backup Exec System Recovery service. Error EC8F1772: The following component is not installed correctly: Symantec.FileBackup.ExtensionGroupContainer. Error EBAB03F1: Invalid class string.

system tray icon shows status:   unable to retrieve information from the agent: Acccess Denied

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Andreas H.'s picture
Andreas H.
1 week 6 days ago

If you contact technical

If you contact technical support, they can supply you with an uninstall batch file that will remove all traces of BESR from the system. Why are you not using ADD/REMOVE PROGRAMS for uninstalling the sfw?

Andreas Horlacher
Symantec Enterprise Support Svs

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pat0001's picture
pat0001
1 week 5 days ago

add/remove programs

Thanks for your response;

I am using add/remove programs

- but it leaves some files in the   /program files/common files/symantec shared
registry  LM/ Software/ Symantec
and all users/ app data/ symantec

all these have left overs after a add/remove programs, so  clean that out to ensure anything that "could" be corrupt/bad is removed

thank you for the information, i actually found the "un-install.bat"
it should be the same as your referring to, i will test it over the next day or two

thanks

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