If you contact technical support, they can supply you with an uninstall batch file that will remove all traces of BESR from the system. Why are you not using ADD/REMOVE PROGRAMS for uninstalling the sfw?

Thanks for your response;

I am using add/remove programs

- but it leaves some files in the   /program files/common files/symantec shared
registry  LM/ Software/ Symantec
and all users/ app data/ symantec

all these have left overs after a add/remove programs, so  clean that out to ensure anything that "could" be corrupt/bad is removed

thank you for the information, i actually found the "un-install.bat"
it should be the same as your referring to, i will test it over the next day or two

thanks