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BESRM 8.0 Installation Issues

Created: 01 Feb 2013 • Updated: 01 Feb 2013 | 6 comments

I have been having some issues with the BESRM installation version 8.0.2.26412. It initially asked to install a certificate and when I did, I received the following message:

Authentication Error: Could not log on with supplied host name, user ID, and password. Cannot get database connection. JZ00L: Logon Failed. Examine the SQL Warnings chained to this exception for the reason(s):

Authentication error.
   
Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception for the reason(s).

Details
    Data
        System.Collections.ListDictionaryInternal
    Message
        Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception for the reason(s).
    Source
        System.Web.Services
    Target Site
        ReadResponse
    Stack Trace
        Error E890AF6A: Could not log on with supplied host name, user ID and password. Error E8904F68: Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception
        for the reason(s).  com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(ErrorMessage.java:572)  com.sybase.jdbc3.tds.Tds.processLoginAckToken(Tds.java:3947)  com.sybase.jdbc3.tds.Tds.doLogin(Tds.java:601) 
        com.sybase.jdbc3.tds.Tds.login(Tds.java:484)  com.sybase.jdbc3.jdbc.SybConnection.tryLogin(SybConnection.java:247)  com.sybase.jdbc3.jdbc.SybConnection.regularConnect(SybConnection.java:223)  com.syba
        se.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:198)  com.sybase.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:132)  com.sybase.jdbc3.jdbc.SybDriver.connect(SybDriver.java:179)  org.apache.
        commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)  com.symantec.sea.middleware.dbpool.BmConnectionFactory.connect(BmConnectionFactory.java:65)  com.symantec.sea.mi
        ddleware.dbaccess.DatabaseAccess.<init>(DatabaseAccess.java:203)  com.symantec.sea.middleware.dbpool.PoolableDatabaseAccessFactory.makeObject(PoolableDatabaseAccessFactory.java:66)  org.apache.commons
        .pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)  com.symantec.sea.middleware.dbpool.DatabasePool.borrowDatabaseAccess(DatabasePool.java:99)  com.symantec.sea.middleware.DatabaseA
        ccessPool.borrowDatabaseAccess(DatabaseAccessPool.java:79)  com.symantec.sea.middleware.AuthenticationService.authenticateUser(AuthenticationService.java:165)  com.symantec.sea.middleware.Authenticati
        onService.authenticate(AuthenticationService.java:93)  com.symantec.sea.middleware.BackupManager.authenticate(BackupManager.java:129)  sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  sun.
        reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)  java.lang.reflect.Method.invoke(Method
        .java:585)  org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)  org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)  org.apache.axis.providers.ja
        va.JavaProvider.invoke(JavaProvider.java:323)  org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)  org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)  org.apache
        .axis.SimpleChain.invoke(SimpleChain.java:83)  org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)  org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)  org.apache.axis.tr
        ansport.http.AxisServlet.doPost(AxisServlet.java:699)  javax.servlet.http.HttpServlet.service(HttpServlet.java:709)  org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)  j
        avax.servlet.http.HttpServlet.service(HttpServlet.java:802)  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)  org.apache.catalina.core.ApplicationFilt
        erChain.doFilter(ApplicationFilterChain.java:173)  org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)  org.apache.catalina.core.StandardContextValve.invoke(StandardCon
        textValve.java:178)  org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)  org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)  org.apache.catalina.c
        ore.StandardEngineValve.invoke(StandardEngineValve.java:107)  org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)  org.apache.coyote.http11.Http11Processor.process(Http11Proces
        sor.java:856)  org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)  org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java
        :527)  org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)  org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)  java.lang.Th
        read.run(Thread.java:595)
   

 

Some of the solutions I have done was to update the C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\conf\tomcat-users.xml file to include a new admin entry. I also put the BESRM certificate located at C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Services\tomcat\keystore in a GPO for this server. I cannot get past the logon screen still. I have uninstalled/reinstalled BERSM a few times with no change. Any assistance would be greatly appreciated.

Comments 6 CommentsJump to latest comment

pkh's picture

Move to the correct forum, SSR.

Markus Koestler's picture

I think 8.5 is the latest version of BESR 8, can you try to install this version ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

MelB4982's picture

I do not have a license for 8.5 and need to work with 8.0. Is there any way to make this work without doing an upgrade?

Markus Koestler's picture

Ok, so you have tried fileconnect.symantec.com with you BESR 8 serial number and you weren't able to download 8.5 ?

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Markus Koestler's picture

Any updates ?

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