No problem, dp!
Which version of SEP 12.1 are they running, and which components? With current versions, the status should be correctly reflected in the Security Center / SBS Console. (Older releases of SEP 12.0 and SAV for Vista had trouble, if I remember correctly)
This also might be what they are seeing:
How to keep Windows 2008 Small Business Server firewall from showing critical when SEP's Network Threat Protection is enabled
Article:TECH95700 | Created: 2009-01-20 | Updated: 2011-04-06 |
Article URL http://www.symantec.com/docs/TECH95700
If not, grab a screenshot of the Security tab of the Windows SBS Console. It might be something that a forum member recognizes and can help with.