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best way to meter one software with different versions

Created: 25 Apr 2013 | 4 comments

What is the best practice to meter one software with multiple versions.   For instance, I want to meter Adobe Acrobat Reader 10 on  my network.   There are different versions of the same Adobe Acrobat Reader 10 due to updates associated with it.   It is probbly easy if there are only two versions but what if the software has 10 different versions?

the laborious way of doing things is to create a manage software product for each individual version but this is too time consuming.   Whats the recommended / best practice to create one software product and include all versions of the same software?

thanks

Operating Systems:

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andykn101's picture

You create a Software Product for Adobe Acrobat Reader 10. If you get the filter criteria coorect on the "Identify inventory" tab then all versions of Adobe Reader 10 in your organistation should be listed.

Go to the "Meter/track usage" tab and associate the correct version of AcroRd32.exe with each version of Reader and select the "Turn on metering..." check box.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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dainese51's picture

thanks.  I have tried that.  

For example:

In my managed software products, I have Adobe Acrobat Pro.

When I edit the product and try to add the programs associated with it, I cannot figure out which acrobat.exe file I should add to it.  

When I click on "Add Program", search for acrobat.exe and add all the acrobat files in there, it gives me the name and version number but doesnt really state if the acrobat.exe file is from reader, standard, or pro.   Is there anyway to define?

andykn101's picture

I think that's more difficult. Unless the versions or filenames are different I don't think the application metering agent can tell from which install a particular executable is being run. You might need to use the reports to differentiate, report against filters based on which edition is installed.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Sachin Sawant's picture

try this

SELECT vc.[Guid] AS [ResourceGuid]
      ,vc.[Name] AS Computer
      ,vc.[IP Address] AS Computer
      ,comps.[Name] AS Software
      ,comps.InstallDate AS [Install Date]
FROM (SELECT inst._ResourceGuid, sci.Name, inst.InstallDate
      FROM vRM_Software_Component_Item sci
      JOIN ResourceAssociation ra
         ON ra.ParentResourceGuid = sci.Guid
      JOIN vRM_Company_Item ci
         ON ra.ChildResourceGuid = ci.Guid
      JOIN Inv_InstalledSoftware inst
         ON inst._SoftwareComponentGuid = sci.Guid
         AND inst.InstallFlag = 1 
WHERE LOWER(ci.Name) = 'Adobe%') comps
JOIN vComputer vc
   ON vc.Guid = comps._ResourceGuid
  
WHERE vc.IsManaged = 1
ORDER BY vc.Name, comps.Name ASC