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Bilingual Support in Servicedesk 7.5

Created: 25 Jan 2013 | 2 comments

Can anyone comfirm to me if ServiceDesk is actually compeltely translated into other languages.

We have a erquirement to offer the product in English AND french, but even when I switch my browser to French, I still see A LOT of english and can see no way to modify the strings.

Unfortunately this would be a complete show stopper for us going forward.



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reecardo's picture

Workflow's Process Manager (the portal portion of ServiceDesk) is translated for 10 languages: German, Spanish, French, Italian, Japanese, Korean, Portuguese, Russian, and 2 forms of Chinese. While I hesitate to say that 7.5 is COMPLETELY translated, I'd say that it's 90%+ translated.

I can't speak to whether any new pages/webparts imported via ServiceDesk are translated or not.

Translations can come in 2 varieties in Process Manager: page translations and code-behind translations. Page translations usually occur via the <install>\<pagedirectory>\App_LocalResources\<yourpagehere>.aspx.resx file. These are easily modifiable in any text editor.

Code-behind translations, however, are trickier. All the resource strings in code-behinds are collected in the <install>\bin\App_GlobalResources.dll. You need resource-editing software to modify this DLL, if you need to do any modifications.

Hope this answers some of your questions.

IvanMunoz's picture

Hello reecardo. Process Manager Portal shows information in spanish and english at the same window. I can see "Technician Dashboard" besides "Base de Conocimientos" so there's something not fully translated.
Can I do this translations by using Worflow Manager? I did it over version 7.1.