Video Screencast Help

Black screen just saying: bootguard (Update)

Created: 17 Jan 2013 • Updated: 17 Jan 2013 | 1 comment

This is in reference to "balck screen just saying: bootguard" at link: https://www-secure.symantec.com/connect/forums/balck-screen-just-saying-bootguard

The faster fix is to boot to the PGP Bootguard Recovery Boot Disk for your particular version (mine is 10.0.0) have the person enter the passphrase at the PGP Menu for accessing the encrypted drive.

DO NOT PRESS "D" to Decrypt the drive, but press use the "Press any other key to continue" option.

Logon to your Windows account (mine is Windows 7 Pro).

Perform a Repair of the installed PGP Software via Control Panel/Programs and Features (maybe 5 minutes).

Remove the Recovery Disk and a reboot of the system fixes the problem.

This sure beats spending hours to Decrypt and re-Encrypt the drive.

-Glen

Comments 1 CommentJump to latest comment

PGP_Ben's picture

I would highly recommend upgrading from version 10.0 of PGP Desktop. We had known WDE issues on that version which have been resolved with newer releases. This may be a quick fix, but an upgrade to 10.2.1 or 10.3.0 doesnt take very long and will certainly resolve this particular issue that you are seeing.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.