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  • 1.  Black screen says "bootguard"

    Posted Jul 20, 2012 02:54 PM

    I'm on a business trip. I'm using PGP 10.2 on my windows 7 laptop (Dell E6220 with SSD). This morning I restarted my laptop in windows 7 and I got this "bootguard" messege on the black screen. Nowhere to input password. I tried to input my password and hit "Enter" button for several times, the laptop said nothing. I also tried the laptop's diagnostic program and found nothing wrong. Now I'm standing in the hotel lobby desperate. With no acess to the laptop, I can't do my job here and I can't change my air ticket through company ticket system. All I've got is my cellphone with hotel wifi. My boss may fire me when I finally get a way back. It's not easy to get a job and the bank may take my apartment away if I can't pay for the loan. My wife can't speak local language and she doesn't have a job. What should I do.



  • 2.  RE: Black screen says "bootguard"

    Posted Jul 20, 2012 03:01 PM

    If this is a company laptop that has been WDE encrypted, you may need to hit the Enter key at that screen to be prompted to enter your passphrase.



  • 3.  RE: Black screen says "bootguard"

    Posted Jul 20, 2012 03:25 PM

    I'm hoping that you are on the way to having all taken care of, but want to mention that hitting the Space bar may do it if Enter doesn't.