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Blackberry PGP e-mail encryption PGP Key server

Created: 13 Nov 2013 | 2 comments

I’m having some issues with the Symantec PGP encryption product key server.

Basically we are using it as a key server only completed with Blackberry Enterprise and MS Exchange integration.

The problem we are experiencing recently is that when the blackberry attempts to send an encrypted PGP e-mail, it first displays ‘Please Wait’ on the LCD / display then after a while displays ‘Updating Universal PGP policy’ then after another duration, displays ‘Policy is out of date’ and could not be downloaded.

This means our customers are unable to send e-mail.

It appears to be an intermittent issue which is happening all of the time now.

Internet connectivity is perfect and server software has not changed.

Can anyone please help?

Operating Systems:

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_Adam_'s picture

I would look into the below guide to see if it can be helpfull:

https://clientui-kb.symantec.com/resources/sites/BUSINESS/content/live/DOCUMENTATION/3000/DOC3692/en_US/pgpSupport_BB_adminguide_en.pdf

“Your PGP Universal Server policy is out of date and could not be updated”

This message indicates that the handheld user’s key has expired. Condition the key so that the expiration date is set to “Never”

Could it be the case ?
 

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Dan1973uk's picture

Hi,

Thanks for your reply.

All keys on server are set to never expire and this issue has only arisen recently.

It appears to happen every 48 hrs - based on the bb it policy setting for Pgp