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Blacklisting of site?

Created: 15 Jan 2010 • Updated: 21 Jul 2010 | 1 comment

Hi -- I'm the webmaster of the site, The site includes a social network that enables members to upload pictures of themselves. Apparently about two weeks ago, one member accidentally uploaded an executable file rather than an image file, and it was appearing as a broken image on the web page. Apparently Norton found this, stored it away in a database, and ever since, all norton users are disallowed from our site, with the following message:

Threats found: 1
Here is a complete list:
Threat Name:
HTTP Suspicious Executable Image Download

Being told of the Norton threat message by some of our members, we since deleted that file, and upgraded our code so as to prohibit executable files from being loaded in this way. But apparently Norton users are still getting this threat message, and even the reference to the (now non-existent) file.  How do we get this threat removed from your database?

Thanks for your help!
Chris Tong

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Sergi Isasi's picture


Please follow the process on this link for site owners.  Thank you!


Senior Product Manager - Web Gateway