Symantec Management Platform (Notification Server)

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  • 1.  Blank Computer Entries

    Posted Oct 23, 2011 09:47 PM

    Hi all,

    Has anyone seen anything like this?


     

    At first there were just one or two of these "blank entries". However, it's now grown to a whopping 20 or more. Some do contain some information, like an IP address, but most are completely blank.

    I've got no idea what could be causing this except, perhaps, corrupt agents? Hoping someone might have a more experiance grounded explanation. :)

    The system is CMS 7.1 running on Windows Server 2008 R2 with Microsoft SQL 2005 Standard.

    Thanks in advance!

    Jarryd



  • 2.  RE: Blank Computer Entries

    Posted Oct 24, 2011 05:51 AM

    Can you give specific version information on the product you are using...??



  • 3.  RE: Blank Computer Entries

    Posted Oct 24, 2011 11:32 AM

    Sounds like this KB may ring true:
    http://www.symantec.com/docs/TECH166965

    Do you have many locations defined, perhaps causing complicated Organizational View hierarchies?  If you aren't using the hierarchies for security, you can disable them as described in the KB.

    Performance issues could be another valid explanation, unrelated to hierachies or views.

    Does the KB get you anywhere?



  • 4.  RE: Blank Computer Entries
    Best Answer

    Posted Oct 27, 2011 06:30 PM

    Basically what is happening, is that blank computer resources are being created as soon as a machine reports in but then it make take awhile to get all the info filled in.  In SP2, the blank names should be removed from the UI.  Until these computer resources have been fully created and carry the appropriate information we won't show them as they're pretty much useless :).