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Block device is not flagging out in SEP

Created: 04 Oct 2012
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Hi,

 

Recently i have encount this issue whereby after i pluck in a blacklist USB deivce, it does not show and pop-ups saying that it has been block and no logs is being shown in the sep client.

The pop-ups will only show if its a new device that has been block, those that has been block by the machine previsouly will not falgged out again.

May i know if this is the correct behaviour?

 

Thanks 

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Brian81
Trusted Advisor
Certified
04
Oct
2012
Votes
0

What happens when you restart

What happens when you restart the system? Try restarting and plugging back in, the notification should pop up.

04
Oct
2012
Votes
0

it will only pop up when the

it will only pop up when the server is restarted or we tried to enable the device manually in the device manager.

our machine is on for almost 24/7, so the restarting of the machine is not feasible.

 

Thanks

Ashish-Sharma
Accredited
04
Oct
2012
Votes
-1

HI, Check this IDEA Popup

HI,

Check this IDEA

Popup when a USB-Device is blocked

http://www.symantec.com/connect/idea/popup-when-usb-device-blocked

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Chetan Savade
Symantec Employee
Accredited
05
Oct
2012
Votes
0

Hi, In order for the

Hi,

In order for the notifications to be displayed, the Symantec Endpoint Protection (SEP) client system tray icon must be enabled

Device Control is blocking devices but notifications are not being displayed

http://www.symantec.com/docs/TECH102795

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

John Q.
Symantec Employee
Accredited
Certified
05
Oct
2012
Votes
+2

This behavior is as designed,

This behavior is as designed, please refer to the article below for more details:
http://www.symantec.com/docs/TECH105856

There might be an improvement on this in the next release of SEP 12.1 (12.1.2).

 

Please remember to mark the proper comment as SOLUTION:
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 - to let other visitors know how to fix such issue

sandra.g
Symantec Employee
Certified
05
Oct
2012
Votes
+1

There might be an improvement

There might be an improvement on this in the next release of SEP 12.1 (12.1.2).

Fairly confident that there will be.

sandra

Symantec, Information Development, IMDP
Symantec Endpoint Protection / Core Security Engineering Group

Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

Mithun Sanghavi
Symantec Employee
Accredited
05
Oct
2012
Votes
0

Hello, I agree with the Above

Hello,

I agree with the Above comments.

SEP 12.1 RU2 is still under Beta Testing. 

Secondly, incase you are interested in Beta Testing for SEP 12.1 RU2, check this :

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

05
Oct
2012
Votes
0

So this is a known issue?  I

So this is a known issue? 

I have already did all the neccessary configurations to my device control in enabled the pop-up, but its still not showing?

 

John Q.
Symantec Employee
Accredited
Certified
06
Oct
2012
Votes
0

Yes, please refer to my

Yes, please refer to my previous post and to the link I have provided.

 

Please remember to mark the proper comment as SOLUTION:
 - to identify threads that do not require further assistance
 - to let other visitors know how to fix such issue

Ashish-Sharma
Accredited
05
Oct
2012
Votes
0

Yes,May be this facility

Yes,May be this facility on Next SEP 12.1 RU2 version.

SEP 12.1 RU2 is still under Beta Testing. 

Secondly, incase you are interested in Beta Testing for SEP 12.1 RU2, check this :

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents