are you using SEP 11 version still ?
On January 5th, 2015, Symantec Endpoint Protection version 11.0.x will reach end of support life. Virus definitions and security updates will cease to be published to LiveUpdate and general support for the product will no longer be provided.
The initial end of support life date was originally scheduled for January 5th, 2014. All customers were provided a complimentary extension. No further extensions will be provided.
Symantec Endpoint Protection 11.0.x End of Support Life
https://support.symantec.com/en_US/article.TECH226...
See this Elisha articles
How to block or allow device's in Symantec Endpoint Protection
https://www-secure.symantec.com/connect/articles/how-block-or-allow-devices-symantec-endpoint-protection