Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Blue Screen Crash after installing updates for Windows Vista and Norton 360

Created: 31 Oct 2009 • Updated: 21 May 2010 | 1 comment

I have continue to receive the blue screen crash every time I start my computer. After installing Norton 360, about 7 months later I began having the blue screen crash. Is it possible that my Norton product is causing that? Also, around the same time period before the crash, I have installed windows security updates and Internet explorer 8 update. Is it possible that these things are causing this problem? I have attatched a detail description that I got from the blue screen crash.

If anyone has an answer to this or a solution, please let me know. Also, if you are replying back, please tell the the information in simplest form, I sometimes do not understand all of this computer stuff.

Discussion Filed Under:

Comments 1 CommentJump to latest comment

Rafeeq's picture

Hello Amanda,

Let us know the stop code and event viewer logs.

try disabling nortan and check if it runs fine.

Check this document and make sure things are in place and attach the memory dump as per this document.

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=71039

Blue screen with "STOP 0x0000007f" error on Windows 2003/XP/2000/NT

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048