Endpoint Protection

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  • 1.  Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Posted May 09, 2011 12:04 AM

    Hello.

    I have several servers and they all often encounter the same stop error during these 3-4 months:

    0x0000007f (0x00000008, 0xf7727fe0, 0x00000000, 0x00000000) or

    0x0000007f (0x00000008, 0xf7737fe0, 0x00000000, 0x00000000)

     

    WinDebug shows that it is probably caused by : SYMEVENT.SYS ( SYMEVENT+7891 )

     

    OS version: Windows 2003 Enterprise Edition(32bit) SP2

    Symentec AntiVirus Program Version: 10.1.0.394

    Scan engine Version 101.3.0.93

     

    Does anyone have the same problem like me?



  • 2.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Posted May 09, 2011 12:07 AM

    I would suggest to upgrade  to the  latest  version, SEP. SAV 10.XXXX is very  old.



  • 3.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Posted May 09, 2011 02:18 AM

    But I hope to find the reason and the solution of this problem.



  • 4.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}
    Best Answer

    Broadcom Employee
    Posted May 09, 2011 02:27 AM

    when did this issue was seen?

    after SAV installation or any other s/w installation?

    Was it working fine?

    CHeck the URL , it should help

    http://www.symantec.com/business/support/index?page=content&id=TECH99708&actp=search&viewlocale=en_US&searchid=1304922357328



  • 5.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Posted May 09, 2011 06:07 AM

    Thank you,pete_4u2002.

    I have installed SAV 10 on my servers for about 2-3 years .

    It worked very well before.

    The problem often occurs from 2011-3 to now,and I didn't do any change of my servers these months.

    I think the problem is probably caused by the updates of SAV,but I'm not sure of it .

     

    Now I'v added the KStackMinFree value in the windows registry.

    But there are many system event(ID 1005) on the event viewer,like this:

    Auto-Protect could not scan file C:\WINDOWS\FONTS\VGA936.FON for viruses due to low kernel stack.

    Most of the files in the eventlog are under C:\WINDOWS\FONTS.

    I don't know if it is harmful for system performance.



  • 6.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Broadcom Employee
    Posted May 09, 2011 06:11 AM

    .fon are harmless mostly. You can ignore the message, however you may try upgrading SAV to the latest version of SAV or SEP (preffered).



  • 7.  RE: Bluescreen error code:0x7F, {0x8, 0xf7727fe0,0, 0}

    Posted May 09, 2011 08:29 AM

    SYMEVENT.SYS may be conflicting with some  other driver  on the computers....normally, I have seen upgrading to latest version resolve  these  issues...