Hi,

To remove this virus, boot the computer from a Norton AntiVirus Rescue Disk and then run a DOS scan:

1. Shut down the computer, and turn off the power. You must turn off the power to remove the virus form memory.
2. Do one of the following:
   
   • If you have recently created a Rescue Disk set on the computer that is infected, and you updated the virus definitions before doing so, go on to the next step.
   • If you do not have a Rescue Disk set that contains recently updated virus definitions, you will have to create a Rescue Disk set on an uninfected computer. Skip to the section To install and create Rescue Disk on an uninfected computer.
3. Insert disk 1 of the Rescue Disk set (the boot disk), restart the computer, and follow the prompts to scan the hard drive.

Hello,

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Is your system infected? Symantec tools to help clear an infection

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http://www.symantec.com/theme.jsp?themeid=stopping_malware

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?page=content&id=TECH122466

Hope that helps!!

This is outdated - who has windows 95/98 stiffy drive???

To install and create Rescue Disk on an uninfected computer:
Requirements: Five or more blank 1.44 MB floppy disks and a Windows 95/98 computer that is not infected by a virus.

1. Install Norton AntiVirus on an uninfected computer that has the same operating system as the one that you are trying to clean.
2. Run LiveUpdate to update the virus definitions.
3. Follow the instructions in the section "Updating Rescue Disks" (or similar title) in the Norton AntiVirus User's Guide.
4. Return to step 3 of the previous section.

We are using SEP11RU7 - where or how do I make a bootable cd for the rescue disk?

Will try the SERT tool and see whether it does the trick.