Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Bootguard Etoken Issue AMD Phenom II Processor AM3+ Motherboard

Created: 11 Nov 2011 | 2 comments

Hello,

I just got a new AMD Phenom II, with AM3+ Motherboard and my etoken works fine in Windows but at the Bootguard screen it won't turn on. I can only input a password.  Is this is known issue as I know it was an issue with the Sandy Bridge Drivers until PGP upgraded it.    I have version PGP WDE 10.2.0MP.  Any help or direction would be appreciated, bio settings are correct.

Comments 2 CommentsJump to latest comment

Julian_M's picture

Please state token model.

Is it listed here?

www.symantec.com/business/support/index?page=conte...

Is your policy / settings allowed to user Smart Card for WDE?

 

Read this article

http://www.symantec.com/business/support/index?pag...

When you consider the issue resolved, please click Mark As Solution on the post that best provided the solution.