Hi All,

The issue I am having has been going on for quite a while, we run a policy with a max of 4 jobs per policy, what happens is that when Netbackup kicks off a job it stops after it creates the bpbrm process (please see below), and in the backup host you will see a bpfis process sitting there doing nothing, now after a few days of backup when we have 4 stuck jobs and 4 bpfis process not exiting, NBU will not be able to do any backup due to the limit set on the policy, we get a status 156. Also while the process is stuck there are no activites in the VC console, so basically it doesn't even get to the part where it tries to create a snapshot. (This is not your normal 156 snapshot error, what we found is as soon as we end the stuck bpfis process we will get a successful backup)

Now the question is does anyone know or has experienced this problem where bpfis is not exiting and causing entire policy or other jobs to fail? If so do you have a solution? There is already a case opened with Symantec, but after looking at all the logs we are not really getting anywhere.

3/18/2011 4:00:00 PM - requesting resource XXXXXXXXXXXXXXX
3/18/2011 4:00:00 PM - requesting resource XXXXXXXXXXXXXXX.NBU_CLIENT.MAXJOBS.XXXXXXXXXXXX
3/18/2011 4:00:00 PM - requesting resource XXXXXXXXXXXXXXX.NBU_POLICY.MAXJOBS.XXXXXXXXXXXX
3/18/2011 4:00:00 PM - granted resource XXXXXXXXXXXXXXX.NBU_CLIENT.MAXJOBS.XXXXXXXXXXXX
3/18/2011 4:00:00 PM - granted resource XXXXXXXXXXXXXXX.NBU_POLICY.MAXJOBS.XXXXXXXXXXXX
3/18/2011 4:00:00 PM - granted resource MediaID=@aaaa5;DiskVolume=PureDiskVolume;DiskPool=XXXXXXXXXXXX;Path=PureDiskVolume;StorageServer=XXXXXXXXXXXX;MediaServer=XXXXXXXXXXXX
3/18/2011 4:00:00 PM - granted resource XXXXXXXXXXXX
3/18/2011 4:00:00 PM - estimated 351719880 Kbytes needed
3/18/2011 4:00:00 PM - begin Parent Job
3/18/2011 4:00:00 PM - begin Flash Backup Windows, Start Notify Script
3/18/2011 4:00:00 PM - started process RUNCMD (1264)
3/18/2011 4:00:00 PM - ended process 0 (1264)
Status 0
3/18/2011 4:00:00 PM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:00
3/18/2011 4:00:00 PM - begin Flash Backup Windows, Step By Condition
Status 0
3/18/2011 4:00:00 PM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
3/18/2011 4:00:00 PM - begin Flash Backup Windows, Read File List
Status 0
3/18/2011 4:00:00 PM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
3/18/2011 4:00:00 PM - begin Flash Backup Windows, Create Snapshot
3/18/2011 4:00:00 PM - started
3/18/2011 4:00:01 PM - begin Create Snapshot
3/18/2011 4:00:01 PM - snapshot backup of client XXXXXXXXXXXX using method VMware
3/18/2011 4:00:01 PM - started process bpbrm (2528)

Any help would be great.

Thanks.