Messaging Gateway

 View Only

  • 1.  Brightmail 7.5.0 Password lost

    Posted Jan 21, 2009 08:28 AM

    Greetings all,

     

    My client recently let their in house IT support go, but before he left, he changed the password on the Brightmail appliance.

     

    Is there a utility or a process to recover the password short of resetting the box to factory default?



  • 2.  RE: Brightmail 7.5.0 Password lost

    Posted Jan 22, 2009 10:43 AM

    Hello,

     

    Unfortunately there isn't really a way to do this. I apologize to be the bearer of bad news, but in this situation our only supported method is to do an OS restore. :smileysad:

     

    - Tom



  • 3.  RE: Brightmail 7.5.0 Password lost

    Posted Jan 22, 2009 11:01 AM
    that's rather depressing... What should I do in the event that the OS Disk is missing as well?


  • 4.  RE: Brightmail 7.5.0 Password lost

    Posted Jan 22, 2009 12:06 PM
    The OS restore CD can be downloaded from FileConnect. All you need is your serial number and you can download the latest image.


  • 5.  RE: Brightmail 7.5.0 Password lost
    Best Answer

    Posted Jan 23, 2009 09:01 AM

    Thanks for your help, but as it turns out you were mistaken...

     

    1... <Removed Text - Using these steps would result in an unsupported configuration>

    Message Edited by Ian Mcshane on 01-23-2009 05:11 PM