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brightmail fake mail

Created: 07 Mar 2013 • Updated: 07 Mar 2013 | 1 comment

Hi,

We have a problem about mail security,we saw an issue about our mail clients,

We have a user who name is ayse mehmet.She has an email address which is ayse.mehmet@seabank.com.

However,she is receiving  some mails from ayse.mehmet@seabank.com,we wonder that how it is possible that situation?because she says "I didn't send these mails".These mails are coming from outside,not inside.

We wonder that is it a virus?how can we prevent these emails?Can we use brightmail for this problem?

thank you,

Best regards.

Operating Systems:

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Philip Routley's picture

Sounds like email spoofing, you can read more on it here: http://searchsecurity.techtarget.com/definition/email-spoofing.  There is the potential for backscatter to your employee which is the result of a receiving server initially accepting the spoofed message, but then determine that it is spam or to a non-existent recipient, and generate a bounce message back to the supposed sender indicating that message delivery failed.  This sounds like the issue Ayse is encountering

The Symantec.cloud email security service is best equiped to resolve this problem and deal with the issue of backscatter.  It is Software as a Service (SaaS), more details here: http://www.symantec.com/email-security-cloud