BTW. This was just recently updated to the latest version

Hi,

is there any gatekeeper error line mentioning the name of an attachment?

Federico

Hi Federico,

Yes, I think there is:

Here's how they appear:
2009-11-25T16:43:16+08:00 (ERROR:3802.2714119088): [57092] Gatekeeper module: Failure typing text with Verity.
2009-11-25T16:43:15+08:00 (ERROR:3802.2714119088): [57007] Gatekeeper module: Failure evaluating dictionary rules.
2009-11-25T16:43:15+08:00 (ERROR:3802.2714119088): [57008] Gatekeeper module: Failed to extract text for attachment dictionary scanning.
2009-11-25T16:43:15+08:00 (ERROR:3802.2714119088): [57422] Gatekeeper module: Message = extract_plain_text_from_part, File = /top-level-msg/Saltzburg-cu Julie Andrews-Sunetul muzicii-.pps, Audit ID = c0a81505-b7b9cae000000fda-54-4b0ced2c6370.

Oh, and if anyone else is trying to follow this, the logs are found in Status > Logs.

Hi,

that's the file it seems. If you see that happening often and with different files I'd suggest you to open a case with support. Also, if you can get these files as evidence that would definitely help.

As for the JLU entry, can you check this KB article and come back with feedback?
service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2009063013515654

Thanks,

Federico